From: "Kevin Peuhkurinen" <[EMAIL PROTECTED]>
> If that's not bad enough, I find most support from proprietary software
> vendors to be the pits. We have Mcafee's Enterprise Anti-Virus suite
> with a support contract. However, I hate calling them because I tend
> to have to wait 30+ minutes on hold just to speak to a first level
That's 30 minutes....
> support person who knows less about the product than I do who forces me
> to walk through all the steps I've already done before giving up and
Let's say that's 30 minutes of step walking....
> putting me on hold for another 30+ minutes while they try to track down
> a second level support person.
That's 30 minutes....
> On the other hand, I had a question about SpamAssassin the other day
> that I couldn't figure out so I posted to this list. Within two hours
> one of the developers had responded. You just can't buy that kind of
> support.
2 hours is better than an hour and a half?
{O,o} (Yes, I know that you were free to do other stuff while "on
hold" with SpamAssassin. The numbers just sort of tickled me.)
