That is a good idea,, I may just do that.
Patti
On 4/1/2015 2:21 PM, Joseph Hudson wrote:
Maybe it might be good for you to contact them via phone because I
think everything done done via email is pretty much everything that we
can do. I think though if you contact them via phone and not let them
hear voiceover they might be able to understand what it really does.
Joseph Hudson
I device support
Email
[email protected] <mailto:[email protected]>
Face time and iMessage
[email protected] <mailto:[email protected]>
Office phone
641-715-3900 x34315
Emergency line
641-715-3900 x5887652
Skype
joseph.hudson89
On Apr 1, 2015, at 10:40 AM, Pinky <[email protected]
<mailto:[email protected]>> wrote:
Hi Group,
I have downloaded and used the AFR app for a few years. This app is a
Christian radio station. The old app they had was accessible. Now
they came out with a new app about six to eight months ago and it is
not accessible at all. You cannot hit the play button with VO on. I
sent an email to them informing them of all this. I received an
email back and responded back to that email. The answer I got back
from them was that VO did not work with their system. I don’t believe
this person knows what they are talking about. The email I received
is below. I would like to know if anyone else would like to send them
an email at this [email protected] <mailto:[email protected]> and complain
about the AFR app not being accessible when their old one was. I
would appreciate any help on this matter and your emails to this company.
Ed
*From:*faq [mailto:[email protected]]
*Sent:*Monday, March 30, 2015 2:12 PM
*To:*Pinky
*Subject:*RE: AFR app
Thank you for contacting us. I am sorry, we are unable to offer the
Voice Over with the new system.
Blessings,
Etta
AFA Staff
*From:*Pinky [mailto:[email protected]]
*Sent:*Monday, March 30, 2015 12:18 PM
*To:*faq
*Subject:*AFR app
Hi,
I would like to inform you that when you updated the AFR app for
Apple products it does not work with Voice Over. Your old AFR app
was accessible using Voice Over which allows blind and visually
impaired people to use your app. Since you have updated your new AFR
app about eight months ago it is no longer accessible for Voice Over
users on the Apple products. The problem is I cannot choose the play
button on the AFR app using Voice Over. So could you please send
this email to the person who can fix the issue with the AFR app to
make it work correctly with Voice Over. Voice Over is used on Apple
devices to allow people that are blind and visually impaired to be
able to use all the Apple products such as iPhones, iPads. If you
have any other questions regarding this please email me and I will be
happy to explain the issue that is causing me not to be able to
listen to the AFR app.
Thanks in advance
Ed
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