Try settings>iCloud>storage and see how much storage she has in her iCloud account, if a lot clear out the junk and try again.
On 7/18/2015 9:10 PM, Paul Ferrara wrote: > All, my wife’s phone, whenever she pluggs it in, tells her that there is > a problem creating a backup to iCloud; apparently she has 4 or 5 gigs of > stuff beyond the 5-gig limit according to iCloud. This seems rather > unlikely given the fact that she has a small amount of photos and videos > and little or no music. > We had to reset all settings recently when we had an issue with the Alex > voice; one night the voice switched to the high quality female voice, > and it would not switch back to Alex even though the sound effect > sounded so the Apple representative said she needed to reset all settings. > Since then we have had to fix things here and there; there seems to be > no way she has that much stuff on her phone—I have more stuff and do not > have this issue. > > How can I discover what the cause is so I can remedy it? > Is there something else I could reset, turn on or off, etc.? > > Thank you. > > Paul Ferrara > > -- > The following information is important for all members of the viphone > list. All new members to the this list are moderated by default. If you > have any questions or concerns about the running of this list, or if you > feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. The archives > for this list can be searched at > http://www.mail-archive.com/viphone@googlegroups.com/. > --- > You received this message because you are subscribed to the Google > Groups "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send > an email to viphone+unsubscr...@googlegroups.com > <mailto:viphone+unsubscr...@googlegroups.com>. > To post to this group, send email to viphone@googlegroups.com > <mailto:viphone@googlegroups.com>. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the viphone list. All new members to the this list are moderated by default. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. The archives for this list can be searched at http://www.mail-archive.com/viphone@googlegroups.com/. --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at http://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
