It says she has much more stuff than 5 gigs, but this does not make sense; I
have lots more stuff on my phone and still a gig of free storage; something
is still not right.
I do see that several backups are there and not one; is that normal; I think
I only show one backup.
Please advise.
Paul
-----Original Message-----
From: Shaf
Sent: Saturday, July 18, 2015 4:11 PM
To: viphone@googlegroups.com
Subject: Re: a definite issue with creating an iCloud backup
Try settings>iCloud>storage and see how much storage she has in her
iCloud account, if a lot clear out the junk and try again.
On 7/18/2015 9:10 PM, Paul Ferrara wrote:
All, my wife’s phone, whenever she pluggs it in, tells her that there is
a problem creating a backup to iCloud; apparently she has 4 or 5 gigs of
stuff beyond the 5-gig limit according to iCloud. This seems rather
unlikely given the fact that she has a small amount of photos and videos
and little or no music.
We had to reset all settings recently when we had an issue with the Alex
voice; one night the voice switched to the high quality female voice,
and it would not switch back to Alex even though the sound effect
sounded so the Apple representative said she needed to reset all settings.
Since then we have had to fix things here and there; there seems to be
no way she has that much stuff on her phone—I have more stuff and do not
have this issue.
How can I discover what the cause is so I can remedy it?
Is there something else I could reset, turn on or off, etc.?
Thank you.
Paul Ferrara
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