Do you also use iTunes for computer backups? Or, at least do you have iTunes? If so, check on the phone under usage in settings and see how much room it says is left, then connect the phone to iTunes on a computer, and select the iphone button then see what iTunes says is available. If they are more than 1 or 1.5 GB different, maybe allow up to 2 GB of difference, you may need to backup the phone with iTunes on the computer, and I would recommend an encrypted backup so you get all your passwords etc. Then select restore in iTunes. This will erase the phone, reinstall the firmware, then you can restore from that computer backup. Then see if the iCloud will now work. Just a thought based on a recent experience I had when my 64 GB phone said I had 4 GB free, but itunes said I had 8 GB free. After doing the above steps, I have 11 GB free. The accessibility advisor I spoke with said that if I had canceled a backup in progress, I could have ended upwith some corrupt files that were wasting memory. Apparently, she was correct. HTH, Richard
> On Jul 18, 2015, at 5:42 PM, Paul Ferrara <paul.ferr...@twc.com> wrote: > > It says she has much more stuff than 5 gigs, but this does not make sense; I > have lots more stuff on my phone and still a gig of free storage; something > is still not right. > > I do see that several backups are there and not one; is that normal; I think > I only show one backup. > > Please advise. > > Paul > > -----Original Message----- From: Shaf > Sent: Saturday, July 18, 2015 4:11 PM > To: viphone@googlegroups.com > Subject: Re: a definite issue with creating an iCloud backup > > Try settings>iCloud>storage and see how much storage she has in her > iCloud account, if a lot clear out the junk and try again. > >> On 7/18/2015 9:10 PM, Paul Ferrara wrote: >> All, my wife’s phone, whenever she pluggs it in, tells her that there is >> a problem creating a backup to iCloud; apparently she has 4 or 5 gigs of >> stuff beyond the 5-gig limit according to iCloud. This seems rather >> unlikely given the fact that she has a small amount of photos and videos >> and little or no music. >> We had to reset all settings recently when we had an issue with the Alex >> voice; one night the voice switched to the high quality female voice, >> and it would not switch back to Alex even though the sound effect >> sounded so the Apple representative said she needed to reset all settings. >> Since then we have had to fix things here and there; there seems to be >> no way she has that much stuff on her phone—I have more stuff and do not >> have this issue. >> >> How can I discover what the cause is so I can remedy it? >> Is there something else I could reset, turn on or off, etc.? >> >> Thank you. >> >> Paul Ferrara >> >> -- >> The following information is important for all members of the viphone >> list. All new members to the this list are moderated by default. 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