Hi Mary,

I think James is an Ivona voice, but I'm not sure. The only voices I have are 
James and Heather. I didn't have to restore purchases; James was just there and 
functional.

Best,
Anna



> On Sep 26, 2015, at 5:20 PM, Mary Otten <[email protected]> wrote:
> 
> Hi Anna,
> Do you happen to have any ivona voices? If you do, did they come back  
> satisfactorily, and, do they play? If they did not restore but you did go in 
> and get them, do they play? This is very very irritating.
> 
> Sent from my iPhone
> 
>> On Sep 26, 2015, at 2:43 PM, Woody Anna Dresner <[email protected]> wrote:
>> 
>> Hi,
>> 
>> I restored from an iTunes backup, and the James voice, which is the one I 
>> regularly use, was already downloaded and ready to go. So this isn't a 
>> universal problem. I sure hope it resolves soon.
>> 
>> Best,
>> Anna
>> 
>> 
>> 
>>> On Sep 26, 2015, at 4:36 PM, Alan Lemly <[email protected]> wrote:
>>> 
>>> Mary,
>>> 
>>> I've seen your post originally on macvisionaries where I replied but since
>>> you've moved the message to viphone which I think is a better spot for it,
>>> I'm including my other reply below.
>>> 
>>> Alan
>>> 
>>> Mary,
>>> 
>>> I got that exact message back in February after getting a new iPhone 6 and
>>> restoring my encrypted backup from iTunes when I went to Voice Dream to
>>> re-Download my purchased voices. The problem eventually resolved itself but
>>> I wrote to Winston at the time and am including his response following my
>>> signature.
>>> 
>>> Alan
>>> 
>>> Hi,
>>> 
>>> Thanks for reaching out.
>>> 
>>> The voices files are hosted on Amazon. I have heard of these issues, and a
>>> few times I ran into them myself. It's very strange to me. But in all cases,
>>> the problems are results a few days later or on a different network. If this
>>> is not the case, I would like to find out.
>>> 
>>> In the next update, we're moving to a different type of hosting service on
>>> Amazon. I hope it'll improve things.
>>> 
>>> Best,
>>> 
>>> Winston.
>>> 
>>> -----Original Message-----
>>> From: [email protected]
>>> [mailto:[email protected]] On Behalf Of Mary Otten
>>> Sent: Saturday, September 26, 2015 11:19 AM
>>> To: [email protected]; [email protected]
>>> Subject: Voice dream reader voice restoration failed on new phone
>>> 
>>> Curious if anyone with a new iPhone 6 or 6S has had difficulty restoring
>>> their previously purchased voices to the new phone. I have tried now with
>>> two of them. In both instances, it says voice downloading failed. Try when
>>> you have a better network connection.I have a solid Wi-Fi connection. I am
>>> sitting less than 3 feet from my router. So my network connection is
>>> excellent. I wonder what is going on here. It did not ask me for my iTunes
>>> credentials. Which I thought was interesting. I thought I had to do that
>>> before, but maybe not. Anyway, I can't get my voice is back, and am
>>> wondering if there is a solution, short of writing to Winston and waiting
>>> for a response.
>>> Mary
>>> 
>>> Sent from my iPhone
>>> 
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