james is actually a NeoSpeech voice, and Heather is Acapella.
I wonder if the credit card verification was the hold up. That wouldn't make 
sense, but who knows.
Richard


> On Sep 26, 2015, at 7:16 PM, Woody Anna Dresner <[email protected]> wrote:
> 
> Hi Mary,
> 
> I think James is an Ivona voice, but I'm not sure. The only voices I have are 
> James and Heather. I didn't have to restore purchases; James was just there 
> and functional.
> 
> Best,
> Anna
> 
> 
> 
>> On Sep 26, 2015, at 5:20 PM, Mary Otten <[email protected]> wrote:
>> 
>> Hi Anna,
>> Do you happen to have any ivona voices? If you do, did they come back  
>> satisfactorily, and, do they play? If they did not restore but you did go in 
>> and get them, do they play? This is very very irritating.
>> 
>> Sent from my iPhone
>> 
>>> On Sep 26, 2015, at 2:43 PM, Woody Anna Dresner <[email protected]> wrote:
>>> 
>>> Hi,
>>> 
>>> I restored from an iTunes backup, and the James voice, which is the one I 
>>> regularly use, was already downloaded and ready to go. So this isn't a 
>>> universal problem. I sure hope it resolves soon.
>>> 
>>> Best,
>>> Anna
>>> 
>>> 
>>> 
>>>> On Sep 26, 2015, at 4:36 PM, Alan Lemly <[email protected]> wrote:
>>>> 
>>>> Mary,
>>>> 
>>>> I've seen your post originally on macvisionaries where I replied but since
>>>> you've moved the message to viphone which I think is a better spot for it,
>>>> I'm including my other reply below.
>>>> 
>>>> Alan
>>>> 
>>>> Mary,
>>>> 
>>>> I got that exact message back in February after getting a new iPhone 6 and
>>>> restoring my encrypted backup from iTunes when I went to Voice Dream to
>>>> re-Download my purchased voices. The problem eventually resolved itself but
>>>> I wrote to Winston at the time and am including his response following my
>>>> signature.
>>>> 
>>>> Alan
>>>> 
>>>> Hi,
>>>> 
>>>> Thanks for reaching out.
>>>> 
>>>> The voices files are hosted on Amazon. I have heard of these issues, and a
>>>> few times I ran into them myself. It's very strange to me. But in all 
>>>> cases,
>>>> the problems are results a few days later or on a different network. If 
>>>> this
>>>> is not the case, I would like to find out.
>>>> 
>>>> In the next update, we're moving to a different type of hosting service on
>>>> Amazon. I hope it'll improve things.
>>>> 
>>>> Best,
>>>> 
>>>> Winston.
>>>> 
>>>> -----Original Message-----
>>>> From: [email protected]
>>>> [mailto:[email protected]] On Behalf Of Mary Otten
>>>> Sent: Saturday, September 26, 2015 11:19 AM
>>>> To: [email protected]; [email protected]
>>>> Subject: Voice dream reader voice restoration failed on new phone
>>>> 
>>>> Curious if anyone with a new iPhone 6 or 6S has had difficulty restoring
>>>> their previously purchased voices to the new phone. I have tried now with
>>>> two of them. In both instances, it says voice downloading failed. Try when
>>>> you have a better network connection.I have a solid Wi-Fi connection. I am
>>>> sitting less than 3 feet from my router. So my network connection is
>>>> excellent. I wonder what is going on here. It did not ask me for my iTunes
>>>> credentials. Which I thought was interesting. I thought I had to do that
>>>> before, but maybe not. Anyway, I can't get my voice is back, and am
>>>> wondering if there is a solution, short of writing to Winston and waiting
>>>> for a response.
>>>> Mary
>>>> 
>>>> Sent from my iPhone
>>>> 
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