On Oct 16, 2015, at 8:41 AM, Richard Turner
<[email protected]> wrote:
I tried the trial version of iMazing with both Window-Eyes and NVDA
and find it mostly useless.
I tried to submit a ticket request through their web site and that
was also not very accessible.
So, have any Windows users using a screen reader found a way to use
this app?
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]]
Sent: Friday, October 16, 2015 1:12 AM
To: [email protected]
Subject: Re: A Very Surprising Suggestion by an Apple Accessibility
Technical Support Representative
I would be interested to know if anyone has used the Win version to
comment how accessible it is, please.
BobH.
----- Original Message -----
From: "M. Taylor" <[email protected]>
To: <[email protected]>
Sent: Friday, October 16, 2015 4:29 AM
Subject: RE: A Very Surprising Suggestion by an Apple Accessibility
Technical Support Representative
Hello Richard, the third-party app he recommended was iMazing. He
said that there is both a Mac and a Windows version.
A sighted friend of mine uses iMazing on the Mac and swears by it.
Mark
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Richard Turner
Sent: Thursday, October 15, 2015 5:43 PM
To: [email protected]
Subject: RE: A Very Surprising Suggestion by an Apple Accessibility
Technical Support Representative
Which third party app did they recommend, or were they not quite
that helpful.
Richard
-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of M. Taylor
Sent: Thursday, October 15, 2015 10:29 AM
To: [email protected]
Subject: A Very Surprising Suggestion by an Apple Accessibility
Technical Support Representative
Hello Everyone,
As I have posted, on-list, since updating to iOS 9.0.2, I have not
been able to either add or remove any media from my iPhone 5 S,
be it audio books, ring tones, music, etc.
After extensive research, I discovered that many of those using
iTunes for Windows and even some using OS X, were experiencing the
same problem. As would be expected, there were suggestions as to
how to resolve this problem.
I tried all of them and none worked, for me.
Finally, yesterday, I decided to call the Apple accessibility
support number.
As it is not my intention to write a novel here, I will just
provide the sum and substance of my call. By the way, I want you to
know that the tech was very gracious and professional. As I had
dedicated an entire afternoon to resolving this problem, I, too,
was very patient and polite.
1.
I asked the rep if he was familiar or had any recent experience
using iTunes for Windows. He said yes.
2.
He told me that he had heard of no problems with syncing between
the 5 S running 9.0.2 and that he was personally using Windows with
a 5 S with no
problem during our call.
3.
Because I have yet to hear an Apple support specialist admit that
there may be a bug in anything, (just my experience, mind you), I
had prepared a URL to give to the tech to prove that this problem
has been reported to Apple since as early as the first release of
iOS 9.0. I will admit that it gave me a lot of satisfaction when
he returned to the line, after visiting the site containing the
reports, minus his, if not arrogance, then his conviction that mine
was an isolated issue.
4.
After spending a lot of time on the phone with no success, he
inadvertently admitted that he was using a Mac to help me
troubleshoot. This came up because we were searching for some
system files that clearly do not exist on a Windows PC. When I
called him out on this, he admitted that he was not using a Windows
PC during our call.
The Surprise:
5.
He suggested that I use a third-party application, instead of
iTunes, to sync my iOS devices.
I was really stunned at his suggestion, to say the least.
He was unable to resolve my problem.
However, I am delighted to report that, after doing some thinking
on the matter, I decided to attempt a different approach and,
thankfully, it was successful. The following are the steps I took
in order to resolve the
problem:
1.
Before launching iTunes for Windows and attaching my 5 S, after
unhiding the system files, I deleted the .iPSW file that was
initially downloaded in iTunes. Doing this forced iTunes to
download a fresh copy of iOS 9.0.2 to my PC.
2.
I restored my 5 S and set it up as a new phone.
3.
I then restored a previously saved backup of my 5 S.
Now, all is working as it should and I am experiencing absolutely
no synchronization problems.
Mark
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