Hello Everyone,

I just want to let those of you, who are not beta testers, know, is that
with any company, be it Apple, Microsoft, Sony, etc, reporting a problem,
regardless of how important it may appear to be to the tester, is not always
addressed immediately or, in some cases, ever.  

It has been my experience that the larger an organization becomes, the less
responsive, in terms of addressing non-mission critical problems, it may
appear to be to external testers.  

All we, as beta testers can do, is to make the organization aware of the
problems and hope that it will manage to address said problems in a future
release.

In my opinion, beta testing is a somewhat thankless job because, when bugs
get squashed, no one pays attention to them or cares how or why they were
resolved and when bugs remain, people think that the testers are not testing
well enough.  

To me, beta testing, not just for Apple but for any company is my way of
showing appreciation for those things in life which I may now take for
granted; things like clean drinking water, electricity, personal liberties,
talking ATM machines, audio-described movies, screen readers, refreshable
Braille displays, smart phones, hearing aids, medicine, etc.  

Beta testing is also my way of showing my respect for those blind and
low-vision pioneers who came before me and it is a means by which I may, in
some small part, leave a legacy to those who will follow.

So, when a product is released with a number of bugs, please try to keep in
mind that were it not for beta testers, that number would most likely be
much higher.

Most Sincerely,

Mark

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