Do you have a case on it with a screen protector on it? I had this happen once 
and did everything I could think of rebooting the phone and all that stuff. So 
got to thinking and took off my case which had a screen protector built into 
it. Somehow just a little bit of moister had got between the screen protector 
and the screen. Hardly enough to even notice. I took a soft rag and dried it 
off and rebooted the phone and when it came up the thing work like a charm. 

Also if it is unlock you can hook it to the computer and iTunes and backup that 
way as well. Either to the computer or to iCloud. 

If you have a local Apple store you might take it in there and they might could 
help you and get things up and running again.

Another way is it might be a voice over ting and a visual person might not have 
any problem and could do it for you. JST

 

 

Thanks,

 <mailto:[email protected]> [email protected]

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Terrie Terlau
Sent: Wednesday, November 11, 2015 7:39 AM
To: [email protected]
Subject: RE: Thank You and One More Question about Getting Contacts Off of 
Locked iPhone 5 with Nonfunctional Touch Screen

 

Hi Sieghard and everyone,

Sieghard, Thank you for your response -- I appreciate you so very much. I have 
the dead phone plugged in and hope it is going to back itself up to iCloud. I 
think I have done this before and hope that it can find it in its heart to 
automatically do so now (smile)!

I have tried with my bluetooth keyboard, but the phone is locked and doesn't 
seem willing to connect.

 

I have one more question: if you all had an iPhone 5 with a touch screen that 
does not accept touch input with or without Voice Over turned on, and if you 
very much wanted to get your contacts off of said phone, would you go to the 
store of your carrier (AT&T) or would you go to an Apple Store. I am wondering 
which store is more likely  to have staff and equipment that could pull 
contacts off of this phone.

Thanks again for your thoughts.

Terrie who is eagerly awaiting her new iPhone 6 Plus which should arrive today!

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Sieghard Weitzel
Sent: Tuesday, November 10, 2015 9:52 AM
To: [email protected]
Subject: RE: How to Back Up iPhone with Dead Touch Screen

 

Hi Terry,

 

If you had a Bluetooth keyboard connected to your iPhone you might be able to 
use it. If Bluetooth is off you might be able to ask SIRI to turn it on, but of 
course if you never had a Bluetooth keyboard paired with your phone that may 
not work if you can’t do anything. Also, if you use iCloud backups at least you 
can plug in your phone and hope that inside a 24 hour window it would at least 
automatically back up to iCloud.

 

From: [email protected] [mailto:[email protected]] On Behalf Of 
Terrie Terlau
Sent: Tuesday, November 10, 2015 4:15 AM
To: [email protected]
Subject: How to Back Up iPhone with Dead Touch Screen

 

Hi everyone,

My iPhone 5, now three years old, has died: the touch screen no longer responds 
when tapped, flicked, double tapped, etc. in Voice Over and when Voice Over is 
turned off. I have ordered a new phone. But I want to get my current contacts 
off of this dead phone if I can. When I plug the phone into my PC, iTunes asks 
if I want the iPhone to send material to this computer. I say Yes and iTunes 
seems to send a message to the phone because it vibrates. then iTunes tells me 
to respond to the message on my iPhone, which of course I can't do. I foresee 
an Apple Store trip in my future. However, in the meantime, is there anything I 
can do to  use this broken phone with iTunes?

Thanks very much for your thoughts!

Terrie Terlau

 

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