You can turn it off and on? I knew they could turn it on for you. I wrote them a snail mail letter several weeks ago It would have been nice if they let us know it was working. So in order to get it going, we need to have them activate it?
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Friday, January 08, 2016 10:27 PM To: [email protected] Subject: RE: Temporary fix for Netflix audio description on the 4th gen apple TV Hi all, I am picking up on a 2-months old thread here since I kept Rick's message where he explained his ordeal in trying to get audio descriptions enabled on his Apple TV Fourth Gen. Tonight I had some time and finally thought I call Netflix and see if they can also enable audio descriptions for me on my Apple TV 4th Gen. The first guy I spoke to eventually and upon my request put me through to his supervisor, a very snooty lady named Jasmin. She claimed that the Netflix app was made by Apple and eventually I just hung up on her. The second call went to a nice young lady, again I explained and quoted the help article which the first guy told me pulled up a page not found error for him. Anyhow, after she checked with her supervisor whom she assured me was not Jasmin, she asked me to check for software updates, I explained that there really was no point since my Apple TV was up-to-date, but she was nice about explaining they had to follow a protocol so I humoured her and did what she said. She also wanted to know if I had software version 7.2 or higher and I explained to her that this was a fourth gen Apple TV which started with 9.0 and is now at 9.1 Again she said nicely that she just had to make sure. She then asked me to open the Netflix app and to start playing a movie I knew had audio descriptions, she suggested Dare Devils, but I already had Titanic queued up and I know from having looked at the list of audio described movies on my computer earlier that Titanic was in the list. As soon as it was playing she asked me to swipe down on the TouchPad on the remote and to swipe over to Audio. She asked me to tell her what was there, I said I had "English", "Full Dynamic Range" and "Apple TV". She then asked me to sign out of Netflix and back in and I was about to tell her that this would make no difference and it is her who has to enable the audio descriptions for me on their end. Anyhow, I once again thought I humour her even though I really wasn't looking forward to typing my email address and 14-digit password which has everything from lower case and upper case letters to numbers and symbols. But I suffered through it, after I was signed in again she asked me to play Titanic again. I did and again swiped down, then right to Audio and she then asked me to click on "English". I did and surprise, surprise, I now had "English Audio Description AD as an option. I was able to click on that and my described audio started playing on the fly. So, it appears that the latest Netflix update has fixed this issue and it is once again possible to enable and disable this. Maybe I missed this, but I assume this would have generated a number of messages or threads so I don't think so. I'm curious as to whether you all knew about this and it is simply Viphone's best kept secret or whether this is all news to you as well. Best regards, Sieghard -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Rick Alfaro Sent: Friday, November 6, 2015 7:40 AM To: [email protected] Subject: RE: Temporary fix for Netflix audio description on the 4th gen apple TV FYI, just to relate my experience with this issue: I called Netflix 3 different times, and referred to the help article 32751 in each case. All 3 reps insisted that what I wanted was not possible from their end and that I had to call Apple. The third rep was so adamant about this that he agreed to stay on the line so that I could place a call to Apple support which I did. The Apple rep assured the Netflix rep that he was mistaken and that Apple did not write or create the new Netflix app for the 4th generation of the apple TV. The Netflix rep at that point said, hang on a second, and then he disconnected the call. I decided to try yet one more time but this time I did it via a chat session via the Netflix web site. I hate using these online support chat interfaces because they often are very tedious to use because the screen isn't sometimes updated to show new incoming text. Anyhow, the person I got was terrific. I referred him to the same help article and explained what I wanted. He immediately understood and contacted their engineering staff where they could tell him how to enable the audio description from their end. The help article clearly states that they are aware of the issue and are working on a fix but ask you to call them for this temporary solution. The downside to this is that audio description is enabled for every profile under the account so if you have profiles for others that are sighted and don't like the audio description, they are stuck with it. This wasn't an issue for my family so I was fine with it. It took him a few minutes but it was done and I now have my audio description back until the fix is implemented on a future Netflix app update. Sorry for the long winded account but bottom line is that trying to get this done all depends on who you get when you call. There are others I know of that have had success on the phone so don't give up and try the chat method if you are comfortable with that. The key is definitely that help article for a rep that isn't difficult to deal with and is willing to go the extra mile by contacting their engineering staff. Best regards, Rick Alfaro -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Greg Wocher Sent: Thursday, November 5, 2015 4:59 PM To: [email protected] Subject: Re: Temporary fix for Netflix audio description on the 4th gen apple TV Hello, I have not done this personally. I had a tweet come across my timeline that said when you call them mention help article 32751. Hopefully this will get the person you talk to started in the right direction. Regards, Greg Wocher Visit my on line portfolio at: http://www.gtwebdesign.us Follow me on Twitter at: http://www.twitter.com/GWocher On 11/5/2015 1:15 PM, Blind Treasures wrote: > Can you explain exactly what you said to Netflix because when I called > them the lady had no idea how to fix the audio description. She kept > wanting to turn on sub captioning. Then she said I had to go into > Netflix and swipe down on the remote, then swipe right, and then swipe > left. Any help you can supply would be very helpful. > > Tony > > "I'd rather be infected with love for the tiniest sliver of a second > than live a hundred years smothered by a lie."--Lena Haloway > > Blind Treasures > [email protected] > PH: 804-726-8900 > Web: www.blindtreasures.com > > > > > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. 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