Once it's enabled, it's on for everything. You have to go back and manually select the non-audio described English track if you want to go back to no audio description.
Sent from my iPhone > On Jan 10, 2016, at 10:51 AM, Sieghard Weitzel <[email protected]> wrote: > > That I don't know although to me it would make sense in a way if you had to > turn it on individually for each movie. Of course one can argue it may just > as much or more sense if you could turn it on for good. However, since it's > not something you can turn or off in the main settings of the Netflix app but > instead it is a setting that is part of the movie like subtitles, I assume > you have to turn it on for each movie. > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Tom Rash > Sent: Sunday, January 10, 2016 4:44 AM > To: [email protected] > Subject: RE: Temporary fix for Netflix audio description on the 4th gen apple > TV > > I tried this last night. It appeared, for me, that when you selected the > audio description for a particular movie, it worked, but if you went to > another movie, you'd have to make that adjustment again. To get audio > description. Is that correct, or is it supposed to be on for all selections > once you turn on the audio description? > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Sieghard Weitzel > Sent: Saturday, January 09, 2016 9:44 AM > To: [email protected] > Subject: RE: Temporary fix for Netflix audio description on the 4th gen apple > TV > > Hi Tom, > > The girl I spoke to said she didn't do anything on her end except she walked > me through a bunch of steps she said they had to follow. These included > making sure my Apple TV was up-to-date and then mainly I think to sign out of > Netflix on the Apple TV and then to sign back in. Then we chose the movie > Titanic because I had looked up what movies had described audio before and > knew it did, I started playing it, she told me to swipe down on the TouchPad, > this gives you "Info", "Subtitles" and "Audio". These are tabs and if you > swipe right to the audio tab and then click the TouchPad (I think you can > also just swipe down) you land on "English", click it with the TouchPad and > then swipe down and in my case I then had "English Audio Description AD" > or something like that, I just clicked it, the movie was playing in the > background while I did this and as soon as I did the descriptions started > playing. > > > Regards, > Sieghard > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Tom Rash > Sent: Saturday, January 9, 2016 5:13 AM > To: [email protected] > Subject: RE: Temporary fix for Netflix audio description on the 4th gen apple > TV > > You can turn it off and on? I knew they could turn it on for you. I wrote > them a snail mail letter several weeks ago It would have been nice if they > let us know it was working. So in order to get it going, we need to have > them activate it? > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Sieghard Weitzel > Sent: Friday, January 08, 2016 10:27 PM > To: [email protected] > Subject: RE: Temporary fix for Netflix audio description on the 4th gen apple > TV > > Hi all, > > I am picking up on a 2-months old thread here since I kept Rick's message > where he explained his ordeal in trying to get audio descriptions enabled on > his Apple TV Fourth Gen. > Tonight I had some time and finally thought I call Netflix and see if they > can also enable audio descriptions for me on my Apple TV 4th Gen. The first > guy I spoke to eventually and upon my request put me through to his > supervisor, a very snooty lady named Jasmin. She claimed that the Netflix app > was made by Apple and eventually I just hung up on her. > > The second call went to a nice young lady, again I explained and quoted the > help article which the first guy told me pulled up a page not found error for > him. Anyhow, after she checked with her supervisor whom she assured me was > not Jasmin, she asked me to check for software updates, I explained that > there really was no point since my Apple TV was up-to-date, but she was nice > about explaining they had to follow a protocol so I humoured her and did what > she said. She also wanted to know if I had software version 7.2 or higher and > I explained to her that this was a fourth gen Apple TV which started with 9.0 > and is now at 9.1 Again she said nicely that she just had to make sure. > > She then asked me to open the Netflix app and to start playing a movie I knew > had audio descriptions, she suggested Dare Devils, but I already had Titanic > queued up and I know from having looked at the list of audio described movies > on my computer earlier that Titanic was in the list. As soon as it was > playing she asked me to swipe down on the TouchPad on the remote and to swipe > over to Audio. She asked me to tell her what was there, I said I had > "English", "Full Dynamic Range" and "Apple TV". > She then asked me to sign out of Netflix and back in and I was about to tell > her that this would make no difference and it is her who has to enable the > audio descriptions for me on their end. Anyhow, I once again thought I humour > her even though I really wasn't looking forward to typing my email address > and 14-digit password which has everything from lower case and upper case > letters to numbers and symbols. But I suffered through it, after I was signed > in again she asked me to play Titanic again. I did and again swiped down, > then right to Audio and she then asked me to click on "English". I did and > surprise, surprise, I now had "English Audio Description AD as an option. I > was able to click on that and my described audio started playing on the fly. > > So, it appears that the latest Netflix update has fixed this issue and it is > once again possible to enable and disable this. Maybe I missed this, but I > assume this would have generated a number of messages or threads so I don't > think so. I'm curious as to whether you all knew about this and it is simply > Viphone's best kept secret or whether this is all news to you as well. > > > Best regards, > Sieghard > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Rick Alfaro > Sent: Friday, November 6, 2015 7:40 AM > To: [email protected] > Subject: RE: Temporary fix for Netflix audio description on the 4th gen apple > TV > > FYI, just to relate my experience with this issue: > > I called Netflix 3 different times, and referred to the help article 32751 in > each case. All 3 reps insisted that what I wanted was not possible from their > end and that I had to call Apple. The third rep was so adamant about this > that he agreed to stay on the line so that I could place a call to Apple > support which I did. The Apple rep assured the Netflix rep that he was > mistaken and that Apple did not write or create the new Netflix app for the > 4th generation of the apple TV. The Netflix rep at that point said, hang on a > second, and then he disconnected the call. > > I decided to try yet one more time but this time I did it via a chat session > via the Netflix web site. I hate using these online support chat interfaces > because they often are very tedious to use because the screen isn't sometimes > updated to show new incoming text. Anyhow, the person I got was terrific. I > referred him to the same help article and explained what I wanted. He > immediately understood and contacted their engineering staff where they could > tell him how to enable the audio description from their end. The help article > clearly states that they are aware of the issue and are working on a fix but > ask you to call them for this temporary solution. > The downside to this is that audio description is enabled for every profile > under the account so if you have profiles for others that are sighted and > don't like the audio description, they are stuck with it. This wasn't an > issue for my family so I was fine with it. It took him a few minutes but it > was done and I now have my audio description back until the fix is > implemented on a future Netflix app update. > > > Sorry for the long winded account but bottom line is that trying to get this > done all depends on who you get when you call. There are others I know of > that have had success on the phone so don't give up and try the chat method > if you are comfortable with that. The key is definitely that help article for > a rep that isn't difficult to deal with and is willing to go the extra mile > by contacting their engineering staff. > > > Best regards, > > Rick Alfaro > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Greg Wocher > Sent: Thursday, November 5, 2015 4:59 PM > To: [email protected] > Subject: Re: Temporary fix for Netflix audio description on the 4th gen apple > TV > > Hello, > I have not done this personally. I had a tweet come across my timeline that > said when you call them mention help article 32751. Hopefully this will get > the person you talk to started in the right direction. > > Regards, > Greg Wocher > > Visit my on > line portfolio at: > http://www.gtwebdesign.us > Follow me on Twitter at: > http://www.twitter.com/GWocher > >> On 11/5/2015 1:15 PM, Blind Treasures wrote: >> Can you explain exactly what you said to Netflix because when I called >> them the lady had no idea how to fix the audio description. She kept >> wanting to turn on sub captioning. Then she said I had to go into >> Netflix and swipe down on the remote, then swipe right, and then swipe >> left. Any help you can supply would be very helpful. >> >> Tony >> >> "I'd rather be infected with love for the tiniest sliver of a second >> than live a hundred years smothered by a lie."--Lena Haloway >> >> Blind Treasures >> [email protected] >> PH: 804-726-8900 >> Web: www.blindtreasures.com >> >> >> >> >> > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
