They must have done an update because mine started audio describing by itself yesterday.
John Diakogeorgiou > On Nov 6, 2015, at 10:40 AM, Rick Alfaro <[email protected]> wrote: > > FYI, just to relate my experience with this issue: > > I called Netflix 3 different times, and referred to the help article 32751 in > each case. All 3 reps insisted that what I wanted was not possible from their > end and that I had to call Apple. The third rep was so adamant about this > that he agreed to stay on the line so that I could place a call to Apple > support which I did. The Apple rep assured the Netflix rep that he was > mistaken and that Apple did not write or create the new Netflix app for the > 4th generation of the apple TV. The Netflix rep at that point said, hang on a > second, and then he disconnected the call. > > I decided to try yet one more time but this time I did it via a chat session > via the Netflix web site. I hate using these online support chat interfaces > because they often are very tedious to use because the screen isn't sometimes > updated to show new incoming text. Anyhow, the person I got was terrific. I > referred him to the same help article and explained what I wanted. He > immediately understood and contacted their engineering staff where they could > tell him how to enable the audio description from their end. The help article > clearly states that they are aware of the issue and are working on a fix but > ask you to call them for this temporary solution. The downside to this is > that audio description is enabled for every profile under the account so if > you have profiles for others that are sighted and don't like the audio > description, they are stuck with it. This wasn't an issue for my family so I > was fine with it. It took him a few minutes but it was done and I now have my > audio description back until the fix is implemented on a future Netflix app > update. > > > Sorry for the long winded account but bottom line is that trying to get this > done all depends on who you get when you call. There are others I know of > that have had success on the phone so don't give up and try the chat method > if you are comfortable with that. The key is definitely that help article for > a rep that isn't difficult to deal with and is willing to go the extra mile > by contacting their engineering staff. > > > Best regards, > > Rick Alfaro > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf Of > Greg Wocher > Sent: Thursday, November 5, 2015 4:59 PM > To: [email protected] > Subject: Re: Temporary fix for Netflix audio description on the 4th gen apple > TV > > Hello, > I have not done this personally. I had a tweet come across my timeline > that said when you call them mention help article 32751. Hopefully this > will get the person you talk to started in the right direction. > > Regards, > Greg Wocher > > Visit my on > line portfolio at: > http://www.gtwebdesign.us > Follow me on Twitter at: > http://www.twitter.com/GWocher > >> On 11/5/2015 1:15 PM, Blind Treasures wrote: >> Can you explain exactly what you said to Netflix because when I called them >> the lady had no idea how to fix the audio description. She kept wanting to >> turn on sub captioning. Then she said I had to go into Netflix and swipe >> down on the remote, then swipe right, and then swipe left. Any help you can >> supply would be very helpful. >> >> Tony >> >> "I'd rather be infected with love for the tiniest sliver of a second than >> live a hundred years smothered by a lie."--Lena Haloway >> >> Blind Treasures >> [email protected] >> PH: 804-726-8900 >> Web: www.blindtreasures.com > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor and your owner is Cara Quinn - > you can reach Cara at [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. 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