Mine too. I didn't have to do anything.
-----Original Message-----
From: John Diakogeorgiou
Sent: Saturday, January 09, 2016 8:58 AM
To: [email protected]
Subject: Re: Temporary fix for Netflix audio description on the 4th gen
apple TV
They must have done an update because mine started audio describing by
itself yesterday.
John Diakogeorgiou
On Nov 6, 2015, at 10:40 AM, Rick Alfaro <[email protected]> wrote:
FYI, just to relate my experience with this issue:
I called Netflix 3 different times, and referred to the help article 32751
in each case. All 3 reps insisted that what I wanted was not possible from
their end and that I had to call Apple. The third rep was so adamant about
this that he agreed to stay on the line so that I could place a call to
Apple support which I did. The Apple rep assured the Netflix rep that he
was mistaken and that Apple did not write or create the new Netflix app
for the 4th generation of the apple TV. The Netflix rep at that point
said, hang on a second, and then he disconnected the call.
I decided to try yet one more time but this time I did it via a chat
session via the Netflix web site. I hate using these online support chat
interfaces because they often are very tedious to use because the screen
isn't sometimes updated to show new incoming text. Anyhow, the person I
got was terrific. I referred him to the same help article and explained
what I wanted. He immediately understood and contacted their engineering
staff where they could tell him how to enable the audio description from
their end. The help article clearly states that they are aware of the
issue and are working on a fix but ask you to call them for this temporary
solution. The downside to this is that audio description is enabled for
every profile under the account so if you have profiles for others that
are sighted and don't like the audio description, they are stuck with it.
This wasn't an issue for my family so I was fine with it. It took him a
few minutes but it was done and I now have my audio description back until
the fix is implemented on a future Netflix app update.
Sorry for the long winded account but bottom line is that trying to get
this done all depends on who you get when you call. There are others I
know of that have had success on the phone so don't give up and try the
chat method if you are comfortable with that. The key is definitely that
help article for a rep that isn't difficult to deal with and is willing to
go the extra mile by contacting their engineering staff.
Best regards,
Rick Alfaro
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Greg Wocher
Sent: Thursday, November 5, 2015 4:59 PM
To: [email protected]
Subject: Re: Temporary fix for Netflix audio description on the 4th gen
apple TV
Hello,
I have not done this personally. I had a tweet come across my timeline
that said when you call them mention help article 32751. Hopefully this
will get the person you talk to started in the right direction.
Regards,
Greg Wocher
Visit my on
line portfolio at:
http://www.gtwebdesign.us
Follow me on Twitter at:
http://www.twitter.com/GWocher
On 11/5/2015 1:15 PM, Blind Treasures wrote:
Can you explain exactly what you said to Netflix because when I called
them
the lady had no idea how to fix the audio description. She kept wanting
to
turn on sub captioning. Then she said I had to go into Netflix and swipe
down on the remote, then swipe right, and then swipe left. Any help you
can
supply would be very helpful.
Tony
"I'd rather be infected with love for the tiniest sliver of a second than
live a hundred years smothered by a lie."--Lena Haloway
Blind Treasures
[email protected]
PH: 804-726-8900
Web: www.blindtreasures.com
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