Last two times I try to update over the last few months I never succeeded using 
iTunes. I also never got an error message. It also downloaded and told me it 
was downloading which took some time but it never installed on the phone. When 
I called Apple Accessibility they told me to do it from the phone. It was very 
hung up during the day but in the middle of the night it went so so so so fast 
so I will never bother trying to during the day time for whatever reason. 
Anyway it all went well. So now I got the newest update with a few little tiny 
things which are different which I don't like such as having to go through all 
these different options rather than have the option to simply delete an episode 
that I don't want to listen to or have listen to now I have to tell it whether 
to save it market is play play at next etc. That I find a little too many steps 
to to to to jester. I preferred being simple one Jester and I'm done with what 
I want to be done with.

Deidre


> On Mar 25, 2016, at 12:03 AM, Lisa Belville <[email protected]> 
> wrote:
> 
> Hi, all.
> 
> I'm using an iPhone 5 with Verizon.  I tried updating to 9.21 tonight using 
> iTunes version 12.1.3.6 and got a message saying the phone couldn't be 
> updated due to an unknown error.  The code given was 3014.  The Apple site 
> indicates this is one of the many codes indicating iTunes and/or the phone 
> can't communicate with the server.
> 
> I've reconnected the phone and launched iTunes again and had the same issue. 
> I've restarted the PC.  I have verified that I have the latest version of 
> iTunes my PC can support.  I'm using an ancient PC with windows XP. Upgrading 
> isn't an option for me, right now.
> 
> I can try doing the update over the air, but I feel more secure with iTunes.
> 
> Also, I have no issues either connecting or synching with this version of 
> iTunes.  It gets to the point of extracting the software and preparing the 
> phone for updates and then the process hangs with that 3014 error code.
> 
> Any ideas?
> 
> TIA
> 
> Lisa
> 
> Lisa Belville
> [email protected]
> 
> In the beginning, God created the heaven and the earth... After that, 
> everything else was Made in China. 
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