The latest iTunes that a pre-windows 7 computer can run, that will work with
IOS 9.x is iTunes 12.1.3. 12.1.3 will work to back up my phone, I can still
work with apps, etc, but the music portion, in relation to my phone, is
useless, in that I can't transfer music to and from my computer, and it does
not interface with Apple Music at all. I do not know how to tell you how to
get 12.1.3, when I would check for an update within 12.1.2, it would tell me
I had the latest update. 12.1.3 just showed up a few days after I had tried
to install 9.0 on my phone, using iTunes. After it had almost completed the
installation, it gave me a message basically saying that my phone could not
be used because the installation had failed. Panic! What am I suppose to
do! Luckily, after waiting a bit, the phone did come back on, but wouldn't
interface with iTunes 12.1.2 at all. I will be getting a Windows 10
computer, probably within the next month, and will see what it is like to
use 12.3, or whatever it is by then.
Arnold Schmidt
----- Original Message -----
From: "Lisa Belville" <[email protected]>
To: <[email protected]>
Sent: Friday, March 25, 2016 12:03 AM
Subject: iTunes hangs during latest iOS update
Hi, all.
I'm using an iPhone 5 with Verizon. I tried updating to 9.21 tonight
using iTunes version 12.1.3.6 and got a message saying the phone couldn't
be updated due to an unknown error. The code given was 3014. The Apple
site indicates this is one of the many codes indicating iTunes and/or the
phone can't communicate with the server.
I've reconnected the phone and launched iTunes again and had the same
issue. I've restarted the PC. I have verified that I have the latest
version of iTunes my PC can support. I'm using an ancient PC with windows
XP. Upgrading isn't an option for me, right now.
I can try doing the update over the air, but I feel more secure with
iTunes.
Also, I have no issues either connecting or synching with this version of
iTunes. It gets to the point of extracting the software and preparing the
phone for updates and then the process hangs with that 3014 error code.
Any ideas?
TIA
Lisa
Lisa Belville
[email protected]
In the beginning, God created the heaven and the earth... After that,
everything else was Made in China.
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