Thanks, Mark, I hadn't heard this, but it would explain why my 5S says it is up 
to date with 9.2.1 and I was wondering why it didn't show the 9.3 update.

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
M. Taylor
Sent: Friday, March 25, 2016 12:52 AM
To: [email protected]
Subject: RE: iTunes hangs during latest iOS update

Hello Lisa,

As of this moment, Apple has pulled the iOS 9.3 update from its servers for 
iPhone 5 S and earlier devices, including the iPad 2.  This is because, for 
some, 9.3 was rendering the devices useless.  Consider yourself lucky, at this 
point although many iPhone 5 owners updated successfully.  

According to various sources on the web, Apple expects to re-release 9.3 in a 
couple of days.

Mark 

-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf Of 
Lisa Belville
Sent: Thursday, March 24, 2016 9:04 PM
To: [email protected]
Subject: iTunes hangs during latest iOS update

Hi, all.

I'm using an iPhone 5 with Verizon.  I tried updating to 9.21 tonight using 
iTunes version 12.1.3.6 and got a message saying the phone couldn't be updated 
due to an unknown error.  The code given was 3014.  The Apple site indicates 
this is one of the many codes indicating iTunes and/or the phone can't 
communicate with the server.

I've reconnected the phone and launched iTunes again and had the same issue. 
I've restarted the PC.  I have verified that I have the latest version of 
iTunes my PC can support.  I'm using an ancient PC with windows XP. 
Upgrading isn't an option for me, right now.

I can try doing the update over the air, but I feel more secure with iTunes.

Also, I have no issues either connecting or synching with this version of 
iTunes.  It gets to the point of extracting the software and preparing the 
phone for updates and then the process hangs with that 3014 error code.

Any ideas?

TIA

Lisa

Lisa Belville
[email protected]

In the beginning, God created the heaven and the earth... After that, 
everything else was Made in China. 

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