T-Mobile's not the only company that says that Sprint also says the same thing.
Joseph Hudson
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> On May 3, 2016, at 2:41 AM, Dani Pagador <[email protected]> wrote:
> 
> Hi, Terri.
> If the issue is service-related e.g., you can't call in or out, then
> AT&T would help you. But if they're like TMobile, they'll tell you to
> take it to Apple if it's anything other than strictly phone related.
> 
> If your phone is still under warranty, it won't cost you anything to
> have Apple replace it.
> 
> HTH,
> Dani
> 
> On 5/2/16, Terri Stimmel <[email protected] 
> <mailto:[email protected]>> wrote:
>> Hi William,
>> 
>> Thank you for the advice.
>> However, I have been doing the hard reboot, and I have been powering it
>> off. I can do this over and over again, and sometimes still have the issue.
>> It's like it just has to stop on its own. It's very strange! Thank you
>> again for the help.
>> 
>> Terri
>> 
>> On Tuesday, May 3, 2016, William Gallik <[email protected]> wrote:
>> 
>>> I realize that some on this list my strongly disagree with me, but I
>>> suggest you do a hard reboot of your iPhone. You do this by pushing down
>>> the home button and the power button at the same time. This will shut the
>>> phone down completely, allowing for complete reboot and Reinitiation of
>>> various aspects of the iOS software. I have done this several times since
>>> migrating to nine point whatever iOS. Hopefully this will help.
>>> 
>>> 
>>> 
>>> ********
>>> - Bill 😎
>>> - Sent from "Bill's iPhone 6"
>>> 
>>> On May 3, 2016, at 1:53 AM, Terri Stimmel <[email protected]
>>> <javascript:_e(%7B%7D,'cvml','[email protected] 
>>> <mailto:[email protected]>');>> wrote:
>>> 
>>> Hi everyone,
>>> 
>>> I really hope someone can help me. I am at a loss as to what to do. It is
>>> really driving me crazy! I want to throw my phone in the river!
>>> I guess I would say this started happening a couple weeks ago. It was
>>> before I took the update. I did not want the update. It automatically
>>> updated in the middle of the night, which really pissed me off.
>>> Anyway, I have a 5S. It has worked well since I got it. I want to say
>>> that
>>> I got it in February, when I upgraded it for my for ass. I love the
>>> phone,
>>> and I have overall really enjoyed it. However, it is started freezing up
>>> a
>>> lot! I don't know why. It seems to do it out of the blue. It will do it
>>> if
>>> I am sitting here playing with it and it's not charging, and it would do
>>> it
>>> if I am playing with it, and it is charging. So that does not seem to
>>> make
>>> a difference. I am my farted boyfriend to take a look at it, and I turned
>>> off voiceover. He said when he tried to go to different amps, or just
>>> move
>>> the screen around, he had no problems. This really disappointed me,
>>> because
>>> I am guessing this must be an accessibility issue. But really I don't
>>> know.
>>> 
>>> For instance, just a few minutes ago I tried to write this email. It took
>>> me a while to get the name of the group in the from box, then I couldn't
>>> get into the subject box, no matter what I did. I had to reboot the phone
>>> three or four times power it down three or four different times, rebooted
>>> again after I powered it down, and right now it seems to be OK
>>> I even left it off for about 10 to 15 minutes, after one of the times I
>>> shut it down. But as soon as I turned it back on, and unlocked it, and
>>> started to go through my list of apps, it started doing that shit again.
>>> It
>>> won't let me swipe the screen. It is don't get frozen. But dinner will
>>> let
>>> me swipe, but it might not open the app.
>>> 
>>> I feel like I am on a roller coaster ride with this thing. I don't know
>>> what to do about it. I don't know if I should go to AT&T, or if I should
>>> go
>>> to the Apple Store? Or I don't know if there is a thick that I can do for
>>> it at home. I am really hoping there is, because I can forward to really
>>> spend any money on it. I feel very frustrated! I wanted to throw that
>>> thing! I want to smash it! But deep down not really, because it's my main
>>> mode of doing things, and my main piece of accessibility. Well I do have
>>> a
>>> laptop. But I use my phone a heck of a lot! Does anyone have any idea as
>>> to
>>> what could be going on?
>>> Why is the rebooting affect not working?
>>> Why is turning it off and on not working? Has anyone else seen this
>>> issue?
>>> How do I take care of it? I seriously I'm going to start pulling my hair
>>> out! Any help with this issue would be so very much appreciated! You
>>> would
>>> become my new best friend. LOL!
>>> 
>>> Thank you so much!
>>> 
>>> Terri
>>> 
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