Hi,
Can you describe in greater detail for instance as someone else selected
color did you use the same method? And was capacity a similar on screen
element?
Thanks for teaching me.
Robin
-----Original Message-----
From: Peter Logan
Sent: Saturday, September 10, 2016 10:54 PM
To: [email protected]
Subject: Re: Wondering if anyone else has Upgraded/preordered the iPhone 7
through AT&T
I had absolutely no issues using their app… Maybe it was just really
congested yesterday…
Sent from my iPhone
On Sep 10, 2016, at 10:42 PM, Robin Frost <[email protected]> wrote:
Hi,
Wow it did not perform that way yesterday at all. I could have held it
for a decade and nothing changed and could you find the element to select
capacity? Just curious. Thanks bunches for reporting back.
Robin (who wishes she could test this out now, hmm)
-----Original Message----- From: Conrad Bennett
Sent: Saturday, September 10, 2016 5:37 PM
To: [email protected]
Subject: Re: Wondering if anyone else has Upgraded/preordered the iPhone 7
through AT&T
I just tried it with the iOS app it worked well you have to double tap and
hold on the collar for a few seconds then it will come up with the option
to select the color that you want then you tap to select the link toward
the bottom of the screen
Sent from my iPhone
On Sep 10, 2016, at 1:02 PM, Wayne Merritt <[email protected]> wrote:
I'm not with AT&T, but I have been an AT&T custoemr before, and can
recall many instances on their site where there were accessibility
issues. Good luck in your dialog with them. I hope they fix their
issues.
Wayne
On 9/9/16, Robin Frost <[email protected]> wrote:
Hi,
My apologies if this strays from the strictest definitions of this list
but
since it does directly relate to upgrading or preordering devices as
well as
touching on the accessibility of an app perhaps it still fits.
I’m just curious if any other listers went through the process of
upgrading
a device on their AT&T accounts either via their My AT&T app or via
their
site with a screen reader?
My experience was that while most of the information both in the app and
on
the web page could easily be read there were some standard type elements
which for some reason couldn’t be executed in the app or on the site
using
VoiceOver or a screen reader.
Since I’m attempting to dialog with AT&T in an effort to hopefully
improve
their accessibility specifically in this area I thought it might be
helpful
to gage the experiences of others should there be any.
It was my experience for instance that in the iOS app the process of
moving
through the steps went great until you reached the point at which you
were
to select your color and storage capacity. Those elements appeared as a
link
for instance for color but when one tried to double tap on it or any
other
gesture you could imagine nothing happened. At this juncture you were
good
and stuck with no way forward.
On the website interestingly the elements for color selection and
storage
capacity appeared as check boxes in Internet Explorer which worked fine
but
list boxes in FireFox which couldn’t be executed with any of the 3
windows
screen readers I had at my disposal. And in Internet Explorer the
continue
links that advanced you through each step and its accompanying page were
quite tricky to activate and only did so with one screen reader.
If anyone had experiences that were either similar or differed from that
which I had I’d love to hear about it so as to most affectively
communicate
with AT&T in an effort to make this upgrade area better for us all going
forward. By and large I feel AT&T has done a decent job concerning
accessibility both in their iOS app and on site. Here’s hoping this
glitchy
area can be ironed out too.
Robin
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