Hi all, About a week ago I replaced my iPhone 7 with an identical phone because the battery had swollen and caused the screen to raise up and separate from the phone’s body. Apple kindly replaced the phone at no charge. We backed up the old phone to iCloud, then after getting the new phone up and running, we restored from the iCloud backup. So far, most everything’s working fine, but my Uber app’s a mess. When I launched Uber two days ago, it behaved as if I was a brand-new user. It asked for my mobile phone number, had me punch in a 4-digit access code, then enter a password, which I had long forgotten since I first started using Uber nearly seven years ago. Naturally I clicked the “forgot password” link, then I was prompted for my e-mail address. The app than said that my e-mail address was not associated with my mobile number. Now, mind you, I’ve had the same e-mail address for the last ten years and I’m sure I used that address when I signed up for Uber. So I tried a new approach, trying to sign in through Facebook and Uber apparently recognized me then or at least appeared to, and I was able to do a password reset, but every time I try to enter the new password the app tells me it’s incorrect when I know darn good and well I’ve entered it correctly. I’ve now done two password resets and I’m still having trouble. I’ve restarted the phone a couple of times, uninstalled and reinstalled the app twice and still no joy. Of course there’s no phone support number, which annoys me no end. I’m about to just say screw it and switch over to using Lyft. This thing’s got me flummoxed. Any ideas? Thanks in advance.
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