Ask someone who does have a working Uber account to contact help and ask the question on your behalf. Perhaps you should be there so that you can follow instructions.
Eric sseri...@gmail.com (614) 296-9467 On Dec 12, 2017, at 12:48 PM, Richard Petty <richard.pe...@earthlink.net> wrote: I found a third-party article on contacting Uber support. https://www.ridester.com/how-to-contact-uber/ This might help. In my experience, attempting to use Uber email support never resulted in a reply. For me, it was getting Uber to accept a fully valid debit card. I finally reverted to using PayPal and paying the small additional fee for doing so. There's one option you might try. Get a new, free email address from Gmail or another free provider. Start all over and see if you can register that way. If you have reasons to keep using the Uber app, this might get you where you need to be. I understand just switching to Lyft may not be a solution. I've never extracted myself from the kind of situation you're describing without creating a new email address. Well, actually, I did, only once, but it took sighted help with another app that was presenting a message that wasn't displayed with VoiceOver. Good luck. Richard Petty -----Original Message----- From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of Tom Lange Sent: Monday, December 11, 2017 6:55 PM To: vi-phone list Subject: Trouble With Uber App Hi all, About a week ago I replaced my iPhone 7 with an identical phone because the battery had swollen and caused the screen to raise up and separate from the phone’s body. Apple kindly replaced the phone at no charge. We backed up the old phone to iCloud, then after getting the new phone up and running, we restored from the iCloud backup. So far, most everything’s working fine, but my Uber app’s a mess. When I launched Uber two days ago, it behaved as if I was a brand-new user. It asked for my mobile phone number, had me punch in a 4-digit access code, then enter a password, which I had long forgotten since I first started using Uber nearly seven years ago. Naturally I clicked the “forgot password” link, then I was prompted for my e-mail address. The app than said that my e-mail address was not associated with my mobile number. Now, mind you, I’ve had the same e-mail address for the last ten years and I’m sure I used that address when I signed up for Uber. So I tried a new approach, trying to sign in through Facebook and Uber apparently recognized me then or at least appeared to, and I was able to do a password reset, but every time I try to enter the new password the app tells me it’s incorrect when I know darn good and well I’ve entered it correctly. I’ve now done two password resets and I’m still having trouble. I’ve restarted the phone a couple of times, uninstalled and reinstalled the app twice and still no joy. Of course there’s no phone support number, which annoys me no end. I’m about to just say screw it and switch over to using Lyft. This thing’s got me flummoxed. Any ideas? Thanks in advance. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To post to this group, send email to viphone@googlegroups.com. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. 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