I dumped Uber a long time ago. The lyft app is so easy to use, drivers are
friendly, and I think the fares are a bit cheaper, even though they have
gone to a dynamic pricing model which makes them a bit unpredictable. I
often take the exact same trip but the fare is never the same. When I
upgraded to the iPhone 8, I did have to do the code thing to verify my phone
number, but once I logged in with my user name and password, I was good to
go, as all my account info was restored to the new phone.
Andy
----- Original Message -----
From: "M. Taylor" <[email protected]>
To: <[email protected]>
Sent: Monday, December 11, 2017 6:32 PM
Subject: RE: Trouble With Uber App
Hello Tom,
As yet, I've not used Uber.
However I am amazed that they do not have a customer support line.
I performed a quick search for you and all I could come up with was the
number: 800-353-8237. This number, however, refers customers to the app
where, according to Uber, one can get live customer support.
That's all I know. Sorry I couldn't provide more assistance.
Mark
-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf
Of Tom Lange
Sent: Monday, December 11, 2017 4:55 PM
To: vi-phone list
Subject: Trouble With Uber App
Hi all,
About a week ago I replaced my iPhone 7 with an identical phone because the
battery had swollen and caused the screen to raise up and separate from the
phone’s body. Apple kindly replaced the phone at no charge. We backed up the
old phone to iCloud, then after getting the new phone up and running, we
restored from the iCloud backup. So far, most everything’s working fine, but
my Uber app’s a mess.
When I launched Uber two days ago, it behaved as if I was a brand-new user.
It asked for my mobile phone number, had me punch in a 4-digit access code,
then enter a password, which I had long forgotten since I first started
using Uber nearly seven years ago. Naturally I clicked the “forgot password”
link, then I was prompted for my e-mail address. The app than said that my
e-mail address was not associated with my mobile number. Now, mind you, I’ve
had the same e-mail address for the last ten years and I’m sure I used that
address when I signed up for Uber. So I tried a new approach, trying to sign
in through Facebook and Uber apparently recognized me then or at least
appeared to, and I was able to do a password reset, but every time I try to
enter the new password the app tells me it’s incorrect when I know darn good
and well I’ve entered it correctly. I’ve now done two password resets and I’m
still having trouble. I’ve restarted the phone a couple of times,
uninstalled and reinstalled the app twice and still no joy. Of course there’s
no phone support number, which annoys me no end. I’m about to just say screw
it and switch over to using Lyft. This thing’s got me flummoxed. Any ideas?
Thanks in advance.
--
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