The person setting it up was sighted. It was working but stopped.
Sarai D Bucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> www.linkedin.com/in/SaraiDBucciarelli From: [email protected] [mailto:[email protected]] On Behalf Of Sieghard Weitzel Sent: Tuesday, January 23, 2018 12:07 AM To: [email protected] Subject: RE: the sogga of the bricked iPhone X Here is what Apple has to say about it: Face ID works best when the device is arm’s length or less from your face (25 - 50 cm away from your face). For all you americans out there who don’t know a centimetre from a Kilogramm, 25 cm is 10 inches and 50 cm is 20 inches. So, you should hold it at least the distance of a sheet of paper held the long way (11 inches) away and probably a bit further. For all who want to read the full article, check out About Face ID advanced technology. <https://support.apple.com/en-ca/HT208108> Regards, Sieghard From: [email protected] <mailto:[email protected]> [mailto:[email protected]] Sent: Monday, January 22, 2018 3:06 PM To: [email protected] <mailto:[email protected]> ; [email protected] <mailto:[email protected]> Subject: Re: the sogga of the bricked iPhone X Also, if you are having trouble with Face ID retrain it and make sure you have the phone at about arms length from your face so it can recognize you better Maria Reyes Owner of the Apple 411 list: [email protected] <mailto:[email protected]> On Mon, Jan 22, 2018 at 11:21 AM -0500, "Sieghard Weitzel" <[email protected] <mailto:[email protected]> > wrote: I only played with an iPhone X at an Apple Store for a while last November and at first I could not get it to unlock. I tried to feel for these vibrations and all that and in the end I realized together with the young lady who was showing me the phone that I was doing the gesture to slow and hesitantly. Once I put my finger on the screen at the bottom and just swiped up it worked perfectly. Regards, Sieghard From: [email protected] <mailto:[email protected]> [mailto:[email protected]] On Behalf Of Woody Anna Dresner Sent: Monday, January 22, 2018 8:00 AM To: VIPhone Mailing List <[email protected] <mailto:[email protected]> > Subject: Re: the sogga of the bricked iPhone X Hi Sarai, I'm glad it's working. YOu don't have to move your finger up one edge. Just start anywhere at the very bottom. You'll hear a pop sound. Then slide your finger straight up until you feel a vibration and hear a louder pop, and lift your finger. HTH, Anna On Jan 21, 2018, at 8:33 PM, Sarai Bucciarelli <[email protected] <mailto:[email protected]> > wrote: Well I finally got Dad’s iPhone back to working. Ran the DFU update again with the Apple Accessibility folks. We finally got it restored. I have to say, I hate this phone! I know your supposed to run one finger up the edge to go home but it only works part of the time fore me. Even dad who is sighted misses the home button. He says there are too many gestures. Sarai D Bucciarelli <http://www.linkedin.com/in/SaraiDBucciarelli> www.linkedin.com/in/SaraiDBucciarelli -- The following information is important for all members of the V iPhone list If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: <mailto:[email protected]> [email protected]. 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For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn - you can reach Cara at [email protected] <mailto:[email protected]> The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]> . To post to this group, send email to [email protected] <mailto:[email protected]> . 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