Oh yes it is, if you give them your card most of the time they can pull up the item, I don't keep receipts. SO allowing the store to see my card I used when I got the item normally helps, or giving my phone number even email I gave them when I got the product.
On 5/7/18, Sieghard Weitzel <[email protected]> wrote: > I am in Canada and this is certainly not possible here nor is it possible in > the US. > > > -----Original Message----- > From: [email protected] <[email protected]> On Behalf Of James > English > Sent: Monday, May 7, 2018 7:03 AM > To: [email protected] > Subject: Re: AppleCare Plus Still Worth It? What's Your Experience? > > Hello, > > I am unsure what country you are in, and also how the system works however > most stores in the UK can print out your receipts from a few years back with > a scan of your credit card. The shop assistant admitted he could do this, > but it 'wasn't company policy.' > > On 5/7/18, Sieghard Weitzel <[email protected]> wrote: >> Hi James, >> >> As a retailer myself who deals with a lot of customers and warranties >> I completely agree with the merchant here. If you expect to have >> something replaced or repaired under warranty and proof of purchase is >> required then that proof should come from you and it should not be the >> responsibility of the merchant/store to try and figure out whether you >> bought the item. If the merchant has a computer system where they >> track sales that is different, we have that as well and if I have a >> customer as sometimes is the case who doesn't want to give us their >> information so we can put them into our database then I always explain >> to them that we primarily do this for the purpose of warranties and >> that if we don't have a record of the sale we can't help with the warranty >> unless the customer produces the sales receipt. >> Since we sell products with a 5-year or even lifetime warranty most >> people of course don't have their receipt 5 years or 10 years later. >> I am not sure what you mean by doing a simple credit card check. There >> is no easy way to look up if a customer purchased something from my >> store using just their credit card, if they know the exact day when >> the item was purchased I would have to dig out our copies of the >> receipts for that day and try to find the exact amount of the >> transaction and that of course only tells me how much they spent and >> not what item they bought, a credit card receipt is proof that they >> purchased something from my store, but it is not proof what it was >> they purchased and in some cases the item in question might even be >> something with a serial number such as an expensive pair of binoculars, a >> GPS or rifle. >> >> Regards, >> Sieghard >> >> -----Original Message----- >> From: [email protected] <[email protected]> On Behalf Of >> James English >> Sent: Monday, May 7, 2018 12:44 AM >> To: [email protected] >> Subject: Re: AppleCare Plus Still Worth It? What's Your Experience? >> >> Hi Siegard, >> >> At least in the UK, I must disagree with you. Companies do not seem >> too generous with their warrantys, quite the opposite in fact. They >> have a tendency to refuse to perform a simple credit card check to >> make sure you bought the item, instead expecting you to have keep the >> receipt for it 9 months ago; once you produce that you can be expected >> to provide proof you bought an extended warranty. >> The one exception I can find is pc world, which has pretty much >> provided me with a lifetime of free headphones. I use my headphones >> for work, recreation and university so they're going to die a lot >> quicker than most pairs; so the warranty is two years. The last pair >> of headphones I had which lasted a whole two years was probably when I >> was a child...and when I go in to replace these headphones, the >> warranty resets for free. I'm on my third pair. >> >> On 5/6/18, Carolyn Arnold <[email protected]> wrote: >>> I didn't explain why the ear buds instead of the flat type that come >>> with the phone. I wear hearing aids, and I can't get those hard flat >>> one in so that I can hear, but with the ones that do not have the >>> hard buds, I can manage. >>> >>> Best regards, >>> >>> Carolyn >>> >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf Of Carolyn Arnold >>> Sent: Sunday, May 6, 2018 12:37 PM >>> To: [email protected] >>> Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? >>> >>> I buy dollar ear buds and really like them. I don't know how well >>> anyone could hear me in the little microphone, so probably will use a >>> headset with my iPhone. I will use the ear buds when out to make >>> calls and things, because I do not like talking stuff out in the world. >>> >>> Best regards, >>> >>> Carolyn >>> >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On >>> Behalf Of Sieghard Weitzel >>> Sent: Sunday, May 6, 2018 11:13 AM >>> To: [email protected] >>> Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? >>> >>> Hi Alan, >>> >>> >>> >>> I usually find my experiences at Apple Stores are very good, but the >>> few times I called the main Apple custpomer service line it is often >>> the opposite. I have had good experiences there, but just as you I >>> often found the people they have answering their phones are not very >>> knowledgeable at all. >>> >>> By the way, I read that Apple’s cost to manufacture their phones is >>> about 35% of what they are sold for at retail and that apparently >>> Apple keeps their margins about the same. This would mean that a set >>> of $30 /Earpods would cost about $10 to make, but I somehow have a >>> feeling it is much less than that because the actual value of the >>> components can’t be more than $4 or $5 and in the same article which >>> was a few years old and was talking about the iPhone 5S I think said >>> that while the components of the phone cost about $200 the actual >>> manufacturing cost was only $8. If I consider a factory which >>> produces headsets where probably millions of the things are pumped >>> out constantly they just have to be cheap. The same formular applied >>> to the Airpods would indicate the cost of a set of Airpods is about >>> $55 for Apple with a bit over $100 in profit (of course shipping >>> costs must be deducted from that at least for the portion of Airpods >>> which are ordered online and where Apple offers free shipping. Let’s >>> face it, there is a reason why Apple is the richest company in the >>> world, I wish I could get away having a 65% profit margin. >>> >>> I also agree that Apple Care Plus is less attractive nowadays since >>> it has become so much more expensive. It used to be $79, I think now >>> on the iPhone X it is $199 and adding Apple Care Plus is just simply >>> expensive nowadays. >>> >>> >>> >>> Regards, >>> >>> Sieghard >>> >>> >>> >>> From: [email protected] <[email protected]> On Behalf >>> Of Alan Lemly >>> Sent: Saturday, May 5, 2018 9:57 AM >>> To: VIPhone Email List <[email protected]> >>> Subject: AppleCare Plus Still Worth It? What's Your Experience? >>> >>> >>> >>> Hi List, >>> >>> >>> >>> I've always been a major proponent of purchasing AppleCare Plus when >>> buying a new iPhone. My reasoning is that these devices are not >>> inexpensive and since they are constantly being carried around, the >>> opportunity for accidents or physical wear and tear is fairly >>> substantial. I'm starting to have second thoughts after my last two >>> experiences filing a warranty claim under AppleCare Plus. >>> >>> >>> >>> I've posted on this list about an issue I'm having with my wired >>> Apple earpods and thanks to comments on this list was able to confirm >>> that the microphone on those earpods was starting to fail. I >>> initiated over the phone an AppleCare claim to get a replacement pair >>> of earpods earlier this morning. This was the second such claim for >>> replacement earpods because the pair I'm having replaced now were a >>> replacement in January, 2018. My understanding is that you qualify >>> for two such earpod replacements under AppleCare Plus. I can't tell >>> you how frustrating it was to get this claim filed. The initial >>> person I spoke with had difficulty distinguishing my wired earpods >>> from the very expensive Airpods and had to be corrected when she set >>> up the claim incorrectly. She asked me to turn off Find my iPhone >>> which I'm pretty sure is unnecessary when doing a warranty claim on a $30 >>> retail item. >>> She ended up putting me on hold for about 10 minutes at which point I >>> terminated the call and started over. The next guy I spoke with was a >>> bit better but ended up transferring me to a Senior Advisor for some >>> reason. When the Senior Advisor came on, she started talking about my >>> Airpods claim. By this point, I was getting pretty frustrated and >>> again explained that this was a DIY claim for a pair of $30 wired >>> Earpods under my AppleCare, not for wireless Airpods. She then came >>> back and said the claim required a $30 shipping charge. I told her >>> she was incorrect and that the item cost $30 at retail with no >>> shipping if I purchased it new from Apple Online. She again came back >>> an said she couldn't waive the $30 shipping charge. I must admit that >>> I was losing my patience by this point but went on in a somewhat >>> louder voice that the way these DIY claims had always worked in the >>> past was that Appple would take my credit card info, send the >>> replacement item, provide me with a return shipping label that I >>> could use with their turnaround envelope, and then credit me back the >>> hold on my credit card when I returned the defective item. I strongly >>> emphasized that I wondered if paying $130 for AppleCare Plus was >>> worth it if I had to pull teeth to file a couple of warranty claims >>> for a $30 item that probably cost Apple no more than $18. Finally, >>> she said she did something different and the claim was now showing >>> correctly that a hold would be placed on my credit card and cancelled >>> when I returned the defective item and that no shipping charge would >>> apply. She was not able to answer me when I asked her what she had >>> done differently. It almost sounded as if she had refreshed her screen or >>> some such thing. >>> >>> >>> >>> After spending at least 45 minutes on the phone getting this claim >>> filed, I thought I'd write here to find out what others have >>> experienced with AppleCare claims. I've had great success in the past >>> but the last two I've filed for defective wired earpods replacement >>> have not gone well. I don't know if this is a trend with the support >>> reps who are fielding these calls but I thought I should ask the >>> group. I try very hard to communicate clearly to avoid confusion and >>> I'm pretty sure the problem is with the listening on the other end as >>> opposed to what I'm saying on my end. Are others having good >>> experiences when talking with AppleCare folks on the phone? Is there >>> a better way to initiate one of these claims perhaps by using the >>> Apple Support app or online with a computer and a web browser? >>> >>> >>> >>> Thanks for reading my rant and for any comments you can supply. >>> >>> >>> >>> Alan Lemly >>> >>> -- >>> The following information is important for all members of the V >>> iPhone list. >>> >>> If you have any questions or concerns about the running of this list, >>> or if you feel that a member's post is inappropriate, please contact >>> the owners or moderators directly rather than posting on the list >>> itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected] <mailto:[email protected]> . Your list owner is Cara >>> Quinn >>> - you can reach Cara at [email protected] >>> <mailto:[email protected]> >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an email to [email protected]. >>> To post to this group, send email to [email protected] >>> <mailto:[email protected]> . >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the V >>> iPhone list. >>> >>> If you have any questions or concerns about the running of this list, >>> or if you feel that a member's post is inappropriate, please contact >>> the owners or moderators directly rather than posting on the list >>> itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an email to [email protected] >>> <mailto:[email protected]> . >>> To post to this group, send email to [email protected] >>> <mailto:[email protected]> . >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> >>> -- >>> The following information is important for all members of the V >>> iPhone list. >>> >>> If you have any questions or concerns about the running of this list, >>> or if you feel that a member's post is inappropriate, please contact >>> the owners or moderators directly rather than posting on the list >>> itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara >>> at [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >>> -- >>> The following information is important for all members of the V >>> iPhone list. >>> >>> If you have any questions or concerns about the running of this list, >>> or if you feel that a member's post is inappropriate, please contact >>> the owners or moderators directly rather than posting on the list >>> itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara >>> at [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, >>> send an email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- Lenron Brown Cell: 985-271-2832 Skype: ron.brown762 -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
