Hello, I am unsure what country you are in, and also how the system works however most stores in the UK can print out your receipts from a few years back with a scan of your credit card. The shop assistant admitted he could do this, but it 'wasn't company policy.'
On 5/7/18, Sieghard Weitzel <[email protected]> wrote: > Hi James, > > As a retailer myself who deals with a lot of customers and warranties I > completely agree with the merchant here. If you expect to have something > replaced or repaired under warranty and proof of purchase is required then > that proof should come from you and it should not be the responsibility of > the merchant/store to try and figure out whether you bought the item. If the > merchant has a computer system where they track sales that is different, we > have that as well and if I have a customer as sometimes is the case who > doesn't want to give us their information so we can put them into our > database then I always explain to them that we primarily do this for the > purpose of warranties and that if we don't have a record of the sale we > can't help with the warranty unless the customer produces the sales receipt. > Since we sell products with a 5-year or even lifetime warranty most people > of course don't have their receipt 5 years or 10 years later. > I am not sure what you mean by doing a simple credit card check. There is no > easy way to look up if a customer purchased something from my store using > just their credit card, if they know the exact day when the item was > purchased I would have to dig out our copies of the receipts for that day > and try to find the exact amount of the transaction and that of course only > tells me how much they spent and not what item they bought, a credit card > receipt is proof that they purchased something from my store, but it is not > proof what it was they purchased and in some cases the item in question > might even be something with a serial number such as an expensive pair of > binoculars, a GPS or rifle. > > Regards, > Sieghard > > -----Original Message----- > From: [email protected] <[email protected]> On Behalf Of James > English > Sent: Monday, May 7, 2018 12:44 AM > To: [email protected] > Subject: Re: AppleCare Plus Still Worth It? What's Your Experience? > > Hi Siegard, > > At least in the UK, I must disagree with you. Companies do not seem too > generous with their warrantys, quite the opposite in fact. They have a > tendency to refuse to perform a simple credit card check to make sure you > bought the item, instead expecting you to have keep the receipt for it 9 > months ago; once you produce that you can be expected to provide proof you > bought an extended warranty. > The one exception I can find is pc world, which has pretty much provided me > with a lifetime of free headphones. I use my headphones for work, recreation > and university so they're going to die a lot quicker than most pairs; so the > warranty is two years. The last pair of headphones I had which lasted a > whole two years was probably when I was a child...and when I go in to > replace these headphones, the warranty resets for free. I'm on my third > pair. > > On 5/6/18, Carolyn Arnold <[email protected]> wrote: >> I didn't explain why the ear buds instead of the flat type that come >> with the phone. I wear hearing aids, and I can't get those hard flat >> one in so that I can hear, but with the ones that do not have the hard >> buds, I can manage. >> >> Best regards, >> >> Carolyn >> >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Carolyn Arnold >> Sent: Sunday, May 6, 2018 12:37 PM >> To: [email protected] >> Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? >> >> I buy dollar ear buds and really like them. I don't know how well >> anyone could hear me in the little microphone, so probably will use a >> headset with my iPhone. I will use the ear buds when out to make calls >> and things, because I do not like talking stuff out in the world. >> >> Best regards, >> >> Carolyn >> >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On >> Behalf Of Sieghard Weitzel >> Sent: Sunday, May 6, 2018 11:13 AM >> To: [email protected] >> Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? >> >> Hi Alan, >> >> >> >> I usually find my experiences at Apple Stores are very good, but the >> few times I called the main Apple custpomer service line it is often >> the opposite. I have had good experiences there, but just as you I >> often found the people they have answering their phones are not very >> knowledgeable at all. >> >> By the way, I read that Apple’s cost to manufacture their phones is >> about 35% of what they are sold for at retail and that apparently >> Apple keeps their margins about the same. This would mean that a set >> of $30 /Earpods would cost about $10 to make, but I somehow have a >> feeling it is much less than that because the actual value of the >> components can’t be more than $4 or $5 and in the same article which >> was a few years old and was talking about the iPhone 5S I think said >> that while the components of the phone cost about $200 the actual >> manufacturing cost was only $8. If I consider a factory which produces >> headsets where probably millions of the things are pumped out >> constantly they just have to be cheap. The same formular applied to >> the Airpods would indicate the cost of a set of Airpods is about $55 >> for Apple with a bit over $100 in profit (of course shipping costs >> must be deducted from that at least for the portion of Airpods which >> are ordered online and where Apple offers free shipping. Let’s face >> it, there is a reason why Apple is the richest company in the world, I >> wish I could get away having a 65% profit margin. >> >> I also agree that Apple Care Plus is less attractive nowadays since it >> has become so much more expensive. It used to be $79, I think now on >> the iPhone X it is $199 and adding Apple Care Plus is just simply >> expensive nowadays. >> >> >> >> Regards, >> >> Sieghard >> >> >> >> From: [email protected] <[email protected]> On Behalf Of >> Alan Lemly >> Sent: Saturday, May 5, 2018 9:57 AM >> To: VIPhone Email List <[email protected]> >> Subject: AppleCare Plus Still Worth It? What's Your Experience? >> >> >> >> Hi List, >> >> >> >> I've always been a major proponent of purchasing AppleCare Plus when >> buying a new iPhone. My reasoning is that these devices are not >> inexpensive and since they are constantly being carried around, the >> opportunity for accidents or physical wear and tear is fairly >> substantial. I'm starting to have second thoughts after my last two >> experiences filing a warranty claim under AppleCare Plus. >> >> >> >> I've posted on this list about an issue I'm having with my wired Apple >> earpods and thanks to comments on this list was able to confirm that >> the microphone on those earpods was starting to fail. I initiated over >> the phone an AppleCare claim to get a replacement pair of earpods >> earlier this morning. This was the second such claim for replacement >> earpods because the pair I'm having replaced now were a replacement in >> January, 2018. My understanding is that you qualify for two such >> earpod replacements under AppleCare Plus. I can't tell you how >> frustrating it was to get this claim filed. The initial person I spoke >> with had difficulty distinguishing my wired earpods from the very >> expensive Airpods and had to be corrected when she set up the claim >> incorrectly. She asked me to turn off Find my iPhone which I'm pretty >> sure is unnecessary when doing a warranty claim on a $30 retail item. >> She ended up putting me on hold for about 10 minutes at which point I >> terminated the call and started over. The next guy I spoke with was a >> bit better but ended up transferring me to a Senior Advisor for some >> reason. When the Senior Advisor came on, she started talking about my >> Airpods claim. By this point, I was getting pretty frustrated and >> again explained that this was a DIY claim for a pair of $30 wired >> Earpods under my AppleCare, not for wireless Airpods. She then came >> back and said the claim required a $30 shipping charge. I told her she >> was incorrect and that the item cost $30 at retail with no shipping if >> I purchased it new from Apple Online. She again came back an said she >> couldn't waive the $30 shipping charge. I must admit that I was losing >> my patience by this point but went on in a somewhat louder voice that >> the way these DIY claims had always worked in the past was that Appple >> would take my credit card info, send the replacement item, provide me >> with a return shipping label that I could use with their turnaround >> envelope, and then credit me back the hold on my credit card when I >> returned the defective item. I strongly emphasized that I wondered if >> paying $130 for AppleCare Plus was worth it if I had to pull teeth to >> file a couple of warranty claims for a $30 item that probably cost >> Apple no more than $18. Finally, she said she did something different >> and the claim was now showing correctly that a hold would be placed on >> my credit card and cancelled when I returned the defective item and >> that no shipping charge would apply. She was not able to answer me when I >> asked her what she had done differently. It almost sounded as if she had >> refreshed her screen or some such thing. >> >> >> >> After spending at least 45 minutes on the phone getting this claim >> filed, I thought I'd write here to find out what others have >> experienced with AppleCare claims. I've had great success in the past >> but the last two I've filed for defective wired earpods replacement >> have not gone well. I don't know if this is a trend with the support >> reps who are fielding these calls but I thought I should ask the >> group. I try very hard to communicate clearly to avoid confusion and >> I'm pretty sure the problem is with the listening on the other end as >> opposed to what I'm saying on my end. Are others having good >> experiences when talking with AppleCare folks on the phone? Is there a >> better way to initiate one of these claims perhaps by using the Apple >> Support app or online with a computer and a web browser? >> >> >> >> Thanks for reading my rant and for any comments you can supply. >> >> >> >> Alan Lemly >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn >> - you can reach Cara at [email protected] >> <mailto:[email protected]> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected]. >> To post to this group, send email to [email protected] >> <mailto:[email protected]> . >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected] >> <mailto:[email protected]> . >> To post to this group, send email to [email protected] >> <mailto:[email protected]> . >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, >> or if you feel that a member's post is inappropriate, please contact >> the owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google >> Groups "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send >> an email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. >> > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
