Hi Siegard, At least in the UK, I must disagree with you. Companies do not seem too generous with their warrantys, quite the opposite in fact. They have a tendency to refuse to perform a simple credit card check to make sure you bought the item, instead expecting you to have keep the receipt for it 9 months ago; once you produce that you can be expected to provide proof you bought an extended warranty. The one exception I can find is pc world, which has pretty much provided me with a lifetime of free headphones. I use my headphones for work, recreation and university so they're going to die a lot quicker than most pairs; so the warranty is two years. The last pair of headphones I had which lasted a whole two years was probably when I was a child...and when I go in to replace these headphones, the warranty resets for free. I'm on my third pair.
On 5/6/18, Carolyn Arnold <[email protected]> wrote: > I didn't explain why the ear buds instead of the flat type that come with > the phone. I wear hearing aids, and I can't get those hard flat one in so > that I can hear, but with the ones that do not have the hard buds, I can > manage. > > Best regards, > > Carolyn > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Carolyn Arnold > Sent: Sunday, May 6, 2018 12:37 PM > To: [email protected] > Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? > > I buy dollar ear buds and really like them. I don't know how well anyone > could hear me in the little microphone, so probably will use a headset with > my iPhone. I will use the ear buds when out to make calls and things, > because I do not like talking stuff out in the world. > > Best regards, > > Carolyn > > > -----Original Message----- > From: [email protected] [mailto:[email protected]] On Behalf > Of Sieghard Weitzel > Sent: Sunday, May 6, 2018 11:13 AM > To: [email protected] > Subject: RE: AppleCare Plus Still Worth It? What's Your Experience? > > Hi Alan, > > > > I usually find my experiences at Apple Stores are very good, but the few > times I called the main Apple custpomer service line it is often the > opposite. I have had good experiences there, but just as you I often found > the people they have answering their phones are not very knowledgeable at > all. > > By the way, I read that Apple’s cost to manufacture their phones is about > 35% of what they are sold for at retail and that apparently Apple keeps > their margins about the same. This would mean that a set of $30 /Earpods > would cost about $10 to make, but I somehow have a feeling it is much less > than that because the actual value of the components can’t be more than $4 > or $5 and in the same article which was a few years old and was talking > about the iPhone 5S I think said that while the components of the phone cost > about $200 the actual manufacturing cost was only $8. If I consider a > factory which produces headsets where probably millions of the things are > pumped out constantly they just have to be cheap. The same formular applied > to the Airpods would indicate the cost of a set of Airpods is about $55 for > Apple with a bit over $100 in profit (of course shipping costs must be > deducted from that at least for the portion of Airpods which are ordered > online and where Apple offers free shipping. Let’s face it, there is a > reason why Apple is the richest company in the world, I wish I could get > away having a 65% profit margin. > > I also agree that Apple Care Plus is less attractive nowadays since it has > become so much more expensive. It used to be $79, I think now on the iPhone > X it is $199 and adding Apple Care Plus is just simply expensive nowadays. > > > > Regards, > > Sieghard > > > > From: [email protected] <[email protected]> On Behalf Of Alan > Lemly > Sent: Saturday, May 5, 2018 9:57 AM > To: VIPhone Email List <[email protected]> > Subject: AppleCare Plus Still Worth It? What's Your Experience? > > > > Hi List, > > > > I've always been a major proponent of purchasing AppleCare Plus when buying > a new iPhone. My reasoning is that these devices are not inexpensive and > since they are constantly being carried around, the opportunity for > accidents or physical wear and tear is fairly substantial. I'm starting to > have second thoughts after my last two experiences filing a warranty claim > under AppleCare Plus. > > > > I've posted on this list about an issue I'm having with my wired Apple > earpods and thanks to comments on this list was able to confirm that the > microphone on those earpods was starting to fail. I initiated over the phone > an AppleCare claim to get a replacement pair of earpods earlier this > morning. This was the second such claim for replacement earpods because the > pair I'm having replaced now were a replacement in January, 2018. My > understanding is that you qualify for two such earpod replacements under > AppleCare Plus. I can't tell you how frustrating it was to get this claim > filed. The initial person I spoke with had difficulty distinguishing my > wired earpods from the very expensive Airpods and had to be corrected when > she set up the claim incorrectly. She asked me to turn off Find my iPhone > which I'm pretty sure is unnecessary when doing a warranty claim on a $30 > retail item. She ended up putting me on hold for about 10 minutes at which > point I terminated the call and started over. The next guy I spoke with was > a bit better but ended up transferring me to a Senior Advisor for some > reason. When the Senior Advisor came on, she started talking about my > Airpods claim. By this point, I was getting pretty frustrated and again > explained that this was a DIY claim for a pair of $30 wired Earpods under my > AppleCare, not for wireless Airpods. She then came back and said the claim > required a $30 shipping charge. I told her she was incorrect and that the > item cost $30 at retail with no shipping if I purchased it new from Apple > Online. She again came back an said she couldn't waive the $30 shipping > charge. I must admit that I was losing my patience by this point but went on > in a somewhat louder voice that the way these DIY claims had always worked > in the past was that Appple would take my credit card info, send the > replacement item, provide me with a return shipping label that I could use > with their turnaround envelope, and then credit me back the hold on my > credit card when I returned the defective item. I strongly emphasized that I > wondered if paying $130 for AppleCare Plus was worth it if I had to pull > teeth to file a couple of warranty claims for a $30 item that probably cost > Apple no more than $18. Finally, she said she did something different and > the claim was now showing correctly that a hold would be placed on my credit > card and cancelled when I returned the defective item and that no shipping > charge would apply. She was not able to answer me when I asked her what she > had done differently. It almost sounded as if she had refreshed her screen > or some such thing. > > > > After spending at least 45 minutes on the phone getting this claim filed, I > thought I'd write here to find out what others have experienced with > AppleCare claims. I've had great success in the past but the last two I've > filed for defective wired earpods replacement have not gone well. I don't > know if this is a trend with the support reps who are fielding these calls > but I thought I should ask the group. I try very hard to communicate clearly > to avoid confusion and I'm pretty sure the problem is with the listening on > the other end as opposed to what I'm saying on my end. Are others having > good experiences when talking with AppleCare folks on the phone? Is there a > better way to initiate one of these claims perhaps by using the Apple > Support app or online with a computer and a web browser? > > > > Thanks for reading my rant and for any comments you can supply. > > > > Alan Lemly > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected] <mailto:[email protected]> . Your list owner is Cara Quinn - you > can reach Cara at [email protected] <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]> . > To post to this group, send email to [email protected] > <mailto:[email protected]> . > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
