Hello,
did you ask Apple care support with the imei number?

Lyne

> Le 22 août 2018 à 14:57, Kimber Gardner <[email protected]> a écrit :
> 
> Hi all,
> 
> Hoping someone can shed some light on this issue for me.
> 
> We are looking to change cell phone carriers. One of the phones we
> were hoping to bring along is a refurbished iPhone6 I bought for my
> granddaughter a couple years ago. The trouble is when I check the
> phone's eligibility using the IMEI number, it says the phone is not
> eligible to make the switch. I also have an old iPhone6 of mine, same
> model as my granddaughter's, but my phone is eligible.
> 
> Can anyone explain why? Is it because I bought the phone refurbished?
> I bought it from Apple which was supposed to mean it was good as new,
> but maybe not?
> 
> I really didn't want to have to buy a new phone since the whole point
> of switching is to save money.
> 
> Any thoughts?
> 
> Thanks,
> Kim
> 
> -- 
> Kimberly
> 
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