No, I asked Sprint which is the carrier I want to switch to. They were
unable to tell me why one phone is eligible and the other is not.

On 8/22/18, [email protected] <[email protected]> wrote:
> Hello,
> did you ask Apple care support with the imei number?
>
> Lyne
>
>> Le 22 août 2018 à 14:57, Kimber Gardner <[email protected]> a
>> écrit :
>>
>> Hi all,
>>
>> Hoping someone can shed some light on this issue for me.
>>
>> We are looking to change cell phone carriers. One of the phones we
>> were hoping to bring along is a refurbished iPhone6 I bought for my
>> granddaughter a couple years ago. The trouble is when I check the
>> phone's eligibility using the IMEI number, it says the phone is not
>> eligible to make the switch. I also have an old iPhone6 of mine, same
>> model as my granddaughter's, but my phone is eligible.
>>
>> Can anyone explain why? Is it because I bought the phone refurbished?
>> I bought it from Apple which was supposed to mean it was good as new,
>> but maybe not?
>>
>> I really didn't want to have to buy a new phone since the whole point
>> of switching is to save money.
>>
>> Any thoughts?
>>
>> Thanks,
>> Kim
>>
>> --
>> Kimberly
>>
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-- 
Kimberly

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[email protected]

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