Hi Denny, I want to be careful here since the Apple Tech should and probably does know a lot more than me, but I am surprised they would say this could have been caused by the iOS 12 update. If the screen is defective it is defective which means it's a damage if not to the screen then maybe to some other component which is crutial for the touch screen to work correctly and display things correctly. Sure, such things can happen out of the blue with no apparent damage to the screen as in cracks etc., I have seen WiFi not working because suddenly the radio became defective. Just my 2 cents worth, I am glad you still had Apple Care and this was fixed at no cost to you, but while a very well made device, the iPhone still is an electronic device and despite Apple's high standards of quality control not every iPhone is created equal and such defects will always happen to some people just as sometimes even a particular group of expensive luxury car is being recalled because a batch of faulty parts was used or a few bolts weren't installed correctly or tightened enough etc..
Regards, Sieghard -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Denny Schwab Sent: Thursday, September 27, 2018 5:25 AM To: [email protected] Subject: Re: iPhone7 frequently freezing since updating to iOS12 Just had a very frustrating experience with my IPhone 7. I upgraded to IOS 12 last Thursday or Friday, then was working fairly good Friday and Saturday. Sunday I started having some issues with swiping through the screen, and it feeling like the phone was freezing a bit. I decided to do the Network Reset, which did not fix anything. I then decided, Tuesday night, to do the All Setting Reset. Again this did not help anything. By this point the swiping issue had changed into the phone not recognizing gestures and things like a single finger tap might start music playback, might turn off speech, or might do nothing at all. Some times you didn't even have to touch the screen for it to sense something and trigger a gesture. I decided to go all-the-way at this point, doing a full settings and data reset. My wife came home as I was going through this process and had a look at my screne for the first time. She told me there were vertical gray lines going through the screne, and, even with voiceover off, she was having the same problems, and told me the phone was not acting right. We couldn't even get it to take a passcode or much of anything at this point. Yesterday I took the phone into the Apple Store and found out the screne was defective. I asked how that might have happened, since it worked fine on IOS 11, and just had troubles after upgrading to IOS 12. The tech said that sometimes the upgrade can cause defects, that were not problematic in the older version, to become a problem in the newer. There was no damage to the screne at all, and I had AppleCare, so it did not cost me anything to replace the defective screne, so it all worked out in the end. Denny On 9/26/18, Kimberly <[email protected]> wrote: > > I hadn't thought of that. Think I'll give it a try before going the > route of resetting up my phone. > > Sent from Kimber's iPhone > The happy ending still beckons, and it is in the hope of grasping it > that we go on.—Annie Proulx > >> On Sep 25, 2018, at 6:40 PM, [email protected] wrote: >> >> You might also want to try doing a hard reset. I'm not sure if that's >> what it's called, exactly, but I'm talking about the reset where you >> hold down the power and home buttons for 10 seconds. I'm not sure how >> to do it on a newer phone, though. It doesn't reset any of your >> settings or get rid of any of your apps or anything like that--it's >> just something else you can try if restarting the phone didn't work. >> >> >> Thanks, >> Ari >> >>> On Sep 25, 2018, at 9:19 AM, Kimber Gardner >>> <[email protected]> >>> wrote: >>> >>> I don't believe it's possible to "step up" the way you're describing. >>> I think it would be a all or nothing type of thing. >>> >>> Also, just to update, a reset of network settings didn't help so >>> it's looks like I will need to set up as a new device. I 'm not >>> looking forward to that and so will wait until the freezing problem >>> really gets on my last nerve. <g> >>> >>>> On 9/25/18, Arlene <[email protected]> wrote: >>>> Sieghard, or anyone, else for that matter, this may seem like a >>>> silly question to ask, but not silly enough if the answer is that >>>> potentially could matter, so I'll ask. If it did matter it would be >>>> good to keep in mind, maybe even with updating to a newer version >>>> on either the phone of the computer. So the question, do you think >>>> it could cause problems if you're 2 or 3 versions behind, being on >>>> your favorite update, not really wanting to upgrade to keep for a >>>> while what you have? If you're in that situation, where the phone >>>> is concerned would it be better to go up one version at a time, if >>>> it was possible? I'm thinking that it wouldn't be possible but I >>>> could be wrong, but it seems to me once there's a current upgrade >>>> as in ios 12, one couldn't update to 11.4 if they were on the >>>> previous version before, since as far as what I know you wouldn't >>>> have access to that previous version, unless there's some place to >>>> find those previous versions. With my limited knowledge that's >>>> something I don't know about, so thanks for the answer to that from >>>> you experts. and as far as how it is on the 2 out of the 3 iphone >>>> se phones we have it does seem to be working well. We'll probably >>>> update the third one pretty soon. while it's such a minor thing, we >>>> love checking the time on that phone with touching the home button, >>>> but that's such a minor thing. It's funny the things we get so use too. >>>> touching >>>> the power button is just as simple. >>>> >>>> Arlene >>>> ----- Original Message ----- >>>> From: Sieghard Weitzel >>>> To: [email protected] >>>> Sent: Monday, September 24, 2018 10:33 AM >>>> Subject: RE: iPhone7 frequently freezing since updating to iOS12 >>>> >>>> >>>> Hi Mario, >>>> >>>> >>>> >>>> Hopefully in time you’ll be more happy with iOS 12 because on my 6S >>>> Plus which has the same processor as your SE I find everything is >>>> just a bit faster and snappier. >>>> >>>> As for the issue described by Kim and Denise I would agree, first I >>>> would ask when they upgraded, if it was just recently then I would >>>> ask whether they closed all apps in the app switcher before >>>> upgrading and rebooted the phone. I would also ask if they rebooted >>>> the phones after upgrading and possibly suggest a reset network >>>> settings first. This may or may not help, but all it involved is >>>> having to reenter your WiFi password and renaming the phone to what >>>> you want it to be in Settings > General > About, so all in all it’s >>>> a pretty easy process and if it fixes the issue then it would save >>>> them a lot of time. If it doesn’t help then yes, do a backup and >>>> restore the phone, set it up as a new device first and make sure >>>> all is well, then restore your backup a day or two later. If the >>>> problems return then you know that the backup also restored the >>>> problems which sometimes can happen and the only way then is to >>>> restore again, set up as a new phone and manually put everything >>>> back the way you like. >>>> >>>> >>>> >>>> Regards, >>>> >>>> Sieghard >>>> >>>> >>>> >>>> From: [email protected] <[email protected]> On Behalf >>>> Of Mário Navarro >>>> Sent: Monday, September 24, 2018 7:31 AM >>>> To: [email protected] >>>> Subject: Re: iPhone7 frequently freezing since updating to iOS12 >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> Hi. >>>> This was one of the bad things that happened to me on my phone >>>> before doing a total reset: DFU Mode. >>>> I don't mean with this, that everything is the same as what >>>> happened to me on your phone. >>>> And even less that you have to do what I had to do... >>>> But if you keep having problems, the best way to solve them is just >>>> what I did... >>>> Now everything works normally and I'm happy with my phone as it >>>> was in IOS 10. >>>> cheers. >>>> >>>> >>>> >>>> Às 08:00 de 24/09/2018, Kimberly escreveu: >>>> >>>> Hi all, >>>> >>>> >>>> >>>> Ever since updating to iOS12 on my iphone 7 I've been >>>> experiencing strange app freezes. I don't mean that the phone >>>> completely freezes but rather the screen becomes unresponsive and >>>> the only way to regain any activity is to remove the app from the >>>> app switcher and relaunch. This has happened to me in the native >>>> mail app and the Bard app. >>>> >>>> >>>> >>>> Has anyone else seen this behavior? Any ideas for what to do >>>> about it? >>>> It's not constant but occurs often enough to be annoying. >>>> >>>> >>>> >>>> Thanks for your thoughts. >>>> >>>> Sent from Kimber's iPhone >>>> >>>> The happy ending still beckons, and it is in the hope of grasping >>>> it that we go on.—Annie Proulx >>>> >>>> -- >>>> The following information is important for all members of the V >>>> iPhone list. >>>> >>>> If you have any questions or concerns about the running of this >>>> list, or if you feel that a member's post is inappropriate, please >>>> contact the owners or moderators directly rather than posting on >>>> the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara >>>> at [email protected] >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the >>>> Google Groups "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, >>>> send an email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at https://groups.google.com/group/viphone. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>>> >>>> >>>> >>>> >>>> -- A acção pode nem sempre ser felicidade, mas não há felicidade >>>> sem >>>> acção...-- >>>> The following information is important for all members of the V >>>> iPhone list. >>>> >>>> If you have any questions or concerns about the running of this >>>> list, or if you feel that a member's post is inappropriate, please >>>> contact the owners or moderators directly rather than posting on >>>> the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara >>>> at [email protected] >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, >>>> send an email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at https://groups.google.com/group/viphone. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>>> >>>> -- >>>> The following information is important for all members of the V >>>> iPhone list. >>>> >>>> If you have any questions or concerns about the running of this >>>> list, or if you feel that a member's post is inappropriate, please >>>> contact the owners or moderators directly rather than posting on >>>> the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara >>>> at [email protected] >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, >>>> send an email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at https://groups.google.com/group/viphone. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>>> -- >>>> The following information is important for all members of the V iPhone >>>> list. >>>> >>>> If you have any questions or concerns about the running of this list, or >>>> if >>>> you feel that a member's post is inappropriate, please contact the >>>> owners or >>>> moderators directly rather than posting on the list itself. >>>> >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>>> [email protected] >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups >>>> "VIPhone" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an >>>> email to [email protected]. >>>> To post to this group, send email to [email protected]. >>>> Visit this group at https://groups.google.com/group/viphone. >>>> For more options, visit https://groups.google.com/d/optout. >>>> >>> >>> >>> -- >>> Kimberly >>> >>> -- >>> The following information is important for all members of the V iPhone >>> list. >>> >>> If you have any questions or concerns about the running of this list, or >>> if you feel that a member's post is inappropriate, please contact the >>> owners or moderators directly rather than posting on the list itself. >>> >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >>> [email protected] >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "VIPhone" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at https://groups.google.com/group/viphone. >>> For more options, visit https://groups.google.com/d/optout. >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or >> if you feel that a member's post is inappropriate, please contact the >> owners or moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at https://groups.google.com/group/viphone. >> For more options, visit https://groups.google.com/d/optout. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. > -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
