I use TW Blue and can if you check the long tweet box, put quite a bit in a tweet. I think the IOS app would not be an issue if tw blue can handle long tweets
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Jewel Sent: Wednesday, October 03, 2018 7:18 PM To: [email protected] Subject: Re: The Power of Twitter Continues to Amaze Me I am not a twitterer nor am I a tweater, but I thought that both were restricted to being brief, so did the servers have to open up a new facility to accommodate Mark's messages, for neither of them, in my view, were brief, but bouquets to the coffeemaker people for their rapid response! Jewel -------------------------------------------------- From: "M. Taylor" <[email protected]> Sent: Thursday, October 04, 2018 3:07 PM To: <[email protected]> Subject: The Power of Twitter Continues to Amaze Me Hello Everyone, As the subject line states, I continue to be amazed by the power of Twitter. Two days ago, at approximately 3:00pm, while on a call with Keurig, the makers of my K-Elite coffee brewer, discussing the best method of cleaning the machine, the representative suggested that I disassemble a particular component of the device for even better results. Keep in mind, that when I initially placed the call, my coffee maker was working perfectly. I called, therefore, in anticipation of when a de-scaling / cleaning would be necessary; wanting instructions on how it should be done. Following the representative's instructions, while on the call, I was told to, twist, the component rather than, pull, it apart. When I informed her that the piece would not budge, she insisted that I twist it even harder. I complied and the component broke off, ruined. She placed me on hold. When she returned, she acknowledged that she had given me the wrong instructions and apologized. She escalated the call. A second-level representative apologized and said that a replacement part would be shipped out but that it would not arrive for at least 10 business days. While I was livid, I did not yell or behave in any way shameful. I requested that I speak to a manager. My request was granted and the manager informed me that neither she nor her manager could get the item to me any sooner than 7 business days. She apologized, sincerely, or so it seemed to me, and gave me coupons for free boxes of any coffee of my choice. What began as a simple 5-minute call, turned into a 1-hour affair which left me disappointed, angry, and, most importantly, without the use of my coffee brewer. Shortly after the call, I posted the following tweet: [BEGIN TWEET]: I called Keurig customer service to ask simple question. CoffeeMaker was working fine. Followed their instructions while on call and they broke my machine. They will not ExpressShip replacement part. I have to wait 10 business days to receive. So very disappointed and angry. [END TWEET]. A short time later, on that same evening, I was contacted by Keurig, via Twitter. Eight hours later, I received an email stating that the replacement part had been shipped, next day express, and that I should have it within 22 hours. Four hours after receiving the shipment notification, I received an extremely gracious phone call from Keurig Corporate, expressing their regret at my inconvenience. The part arrived, on-time as promised, my coffee maker is back up and running, and I posted a "thank you" tweet which reads as follows: [BEGIN TWEET]: A very heartfelt "thank you" to the good people at the Keurig corporate office. After my tweet, they immediately contacted me and graciously consented to ExpressShip the kCup replacement part for my coffee brewer. It arrived today. Keurig, you are the best. [END TWEET]. The power of twitter continues to amaze me because, more often than not, it serves as a fast-track to company corporate headquarters. So, if you have not yet done so, learn how to use the fully VoiceOver accessible Twitter for iOS app, in order to harness the power of Twitter, and, who knows? someday, it may just save the life of your coffee brewer, also. (smile). Mark -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
