there was your mistake! I never call anybody about anything when the manual is 
available! I have a delongui 3300 fully automatic espresso machine. I forgot 
which button you must push to start the descaling process. a quick search on 
google brought up several youtube tutorials, and the user manual which I 
downloaded to my computer. not only was I able to read it about the descaling. 
it helped with other issues too. glad you got it fixed, but there are much 
better ways of finding info than calling humans who usually, quite honestly, 
don’t know as much as a google search can give you. 



On Oct 3, 2018, at 10:07 PM, M. Taylor <[email protected]> wrote:

Hello Everyone,

As the subject line states, I continue to be amazed by the power of Twitter.


Two days ago, at approximately 3:00pm, while on a call with Keurig, the
makers of my K-Elite coffee brewer, discussing the best method of cleaning
the machine, the representative suggested that I disassemble a particular
component of the device for even better results.  Keep in mind, that when I
initially placed the call, my coffee maker was working perfectly.  I called,
therefore, in anticipation of when a de-scaling / cleaning would be
necessary; wanting instructions on how it should be done.

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