Hi Mark; Would you consider doing a podcast on how to use Twitter? I’m sure we could benefit from this. Thanks in advance. Anthony
Sent from my Verizon iPhone X!!! > On Oct 3, 2018, at 10:07 PM, M. Taylor <[email protected]> wrote: > > Hello Everyone, > > As the subject line states, I continue to be amazed by the power of Twitter. > > > Two days ago, at approximately 3:00pm, while on a call with Keurig, the > makers of my K-Elite coffee brewer, discussing the best method of cleaning > the machine, the representative suggested that I disassemble a particular > component of the device for even better results. Keep in mind, that when I > initially placed the call, my coffee maker was working perfectly. I called, > therefore, in anticipation of when a de-scaling / cleaning would be > necessary; wanting instructions on how it should be done. > > Following the representative's instructions, while on the call, I was told > to, twist, the component rather than, pull, it apart. When I informed her > that the piece would not budge, she insisted that I twist it even harder. I > complied and the component broke off, ruined. > > She placed me on hold. When she returned, she acknowledged that she had > given me the wrong instructions and apologized. She escalated the call. A > second-level representative apologized and said that a replacement part > would be shipped out but that it would not arrive for at least 10 business > days. > > While I was livid, I did not yell or behave in any way shameful. I > requested that I speak to a manager. > > My request was granted and the manager informed me that neither she nor her > manager could get the item to me any sooner than 7 business days. She > apologized, sincerely, or so it seemed to me, and gave me coupons for free > boxes of any coffee of my choice. > > What began as a simple 5-minute call, turned into a 1-hour affair which left > me disappointed, angry, and, most importantly, without the use of my coffee > brewer. > > Shortly after the call, I posted the following tweet: > [BEGIN TWEET]: > I called Keurig customer service to ask simple question. CoffeeMaker was > working fine. Followed their instructions while on call and they broke my > machine. They will not ExpressShip replacement part. I have to wait 10 > business days to receive. So very disappointed and angry. > [END TWEET]. > > A short time later, on that same evening, I was contacted by Keurig, via > Twitter. > > Eight hours later, I received an email stating that the replacement part had > been shipped, next day express, and that I should have it within 22 hours. > > Four hours after receiving the shipment notification, I received an > extremely gracious phone call from Keurig Corporate, expressing their regret > at my inconvenience. > > The part arrived, on-time as promised, my coffee maker is back up and > running, and I posted a "thank you" tweet which reads as follows: > > [BEGIN TWEET]: > A very heartfelt "thank you" to the good people at the Keurig corporate > office. After my tweet, they immediately contacted me and graciously > consented to ExpressShip the kCup replacement part for my coffee brewer. It > arrived today. Keurig, you are the best. > [END TWEET]. > > The power of twitter continues to amaze me because, more often than not, it > serves as a fast-track to company corporate headquarters. > > So, if you have not yet done so, learn how to use the fully VoiceOver > accessible Twitter for iOS app, in order to harness the power of Twitter, > and, who knows? someday, it may just save the life of your coffee brewer, > also. (smile). > > Mark > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at https://groups.google.com/group/viphone. > For more options, visit https://groups.google.com/d/optout. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/viphone. For more options, visit https://groups.google.com/d/optout.
