Hi richard,
Well mine don’t work either. But it doesn’t seem to be dependent on voiceover 
being off or on. And it didn’t start with iOS 12.1, since they did work after I 
updated. Only yesterday, they stopped. So I don’t know what it is. But I don’t 
think it’s the latest iOS, and it isn’t voiceover either, because if I turn 
voiceover off and try to do a shortcut, it doesn’t work. Not that we shouldn’t 
write Apple. I can’t believe this problem has it been all over the tech press. 
It’s really annoying.
Mary


Sent from my iPhone

> On Dec 4, 2018, at 10:05 AM, Richard Turner <[email protected]> 
> wrote:
> 
> A client who has an iPhone x told me her Siri Shortcuts have stopped working 
> since iOS 12.1.
> She demonstrated that they have indeed stopped working. Even after 
> rerecording a phrase.
> I tested some on my iPhone SE and on my work iPhone 8 plus, with the same bad 
> results.
> 
> They worked fine in iOS 12. 
> I called Apple Accessibility, and even after explaining that these are ones 
> we created in Siri and had used before, he treated us like ignorant people 
> and insisted they work. But, when I asked if he had tried it with VoiceOver, 
> he ignored me. 
> I'm writing Apple Accessibility and would encourage anyone else who are 
> experiencing this issue write them as well. If you found a work around, 
> please share.
> Richard
> 
> 
> 
> "It is a great thing to start life with a small number of really good books 
> which are your very own." __  Sir Arthur Conan Doyle 
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