The same thing has happened to me. But the suggestions of phoning my phone or turning it off and on has not helped.
The strange thing is that I can bring up Siri and get the feedback and then when I'm on the Siri screen VoiceOver works. But the minute I go back to the home screen, nothing. I have no idea what else to do. Any other suggestions. Kind regards Chantal On 9/30/19, karuna Chopra <[email protected]> wrote: > Yes! You are absolutely right! I have had this happening to me at least > three or four times a day! Not only is it very and Irving, but I also end up > wasting a lot of time. Often times I have to get cited help to get my phone > back up and running! Very very frustrating! > > >> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel <[email protected]> wrote: >> > > > All I can say is to bombard Apple Accessibility wit emails about ithis. > > From: [email protected] <[email protected]> On Behalf Of > [email protected] > Sent: Sunday, September 29, 2019 2:11 PM > To: [email protected]; [email protected] > Subject: RE: Voiceover, all system sounds an d vibrations stop after making > many phone calls > > I get this also with more than a few calls I’ve made with iOS 13 and 13.1. > Just yesterday it happened on three successive calls for example. > > Kelly > > From: [email protected] <[email protected]> On Behalf Of > Sieghard Weitzel > Sent: Sunday, September 29, 2019 3:24 PM > To: '[email protected]' <[email protected]> > Cc: [email protected] > Subject: Voiceover, all system sounds an d vibrations stop after making many > phone calls > > Hello, > > I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third > Gen iPod Touch were first released with Voiceover and I have also been beta > testing new iOS releases for many years. > > I started Beta testing iOS 13 almost since the start of the public beta > program and already experienced the issue I mentioned in the subject line > throughout the beta cycle. > I as well as other Voiceover beta testers I know have reported this via the > Feedback app during the beta cycle. I am sure given how many other Voiceover > users experience this, it has also been reported to Apple Accessibility > since the official release. > I will also CC this to the Viphone list where visually impaired users > discuss iOS and iOS devices so they can forward this back to Apple > accessibility, I tried to outline the issue in as much detail as possible so > there is no point for others to have to re-write all this, but of course > everybody can feel free to add any comments to what I wrote. > > The issue: > you make a phone call and after you hang up all sounds go away as do > vibrations. > > Different users seem to be effected differently, some experience this more > than others, but it happens on phone calls, Facetime calls as well as calls > with other apps such as Skype. > It used to be that for me it mostly happened if I was using the wired Apple > Earpods and then asked SIRI to call somebody and then used te in-line remote > button on the Earpods cable to hang up the call. > Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly > from the phone without any headset and hung up with a 2-finger double tap > and both times my phone went silent and it is then extremely difficult for a > blind person to get Voiceover and other sounds back. Vibrations also go away > except for a very small amount of haptic feedback when I press the virtual > home button (I have an iPhone 8), not sure if people who have an X/XR/XS or > 11/11 Pro get any haptic/vibration feedback at all. > I often use the Mute switch to determine if the phone is still even on when > I have an issue with Voiceover going silent. Wen the phone is unlocked or on > the lock screen and I flick the switch to Mute, there is a vibration and > that is a good way to make sure the phone is on, but even that vibration is > not present in this case. > If I call my phone from another phone I also get no vibrations even so I > have set my phone to vibrate any time a call comes in. To a blind person it > almost appears as if the phone was off, but my wife who is sighted says she > can do anything on the phone and when I call it the call pops up on the > screen and she can answer it. > > Fixes: > I have tried to triple tap the home button which I set up to toggle > Voiceover on and off, but that in itself has no effect. Same with asking > SIRI to turn Voiceover on and off, when the phone is in this state I also > get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up > and is listening, but the tone doesn’t play and if I ask something like > “What time is it” SIRI shows the result but it does not speak the time as it > usually does. As I said, all sounds are gone as if the volume was completely > at 0%. And, before you suggest that it is maybe because the volume dropped > to 0%, it is not since I always check this by pressing the volume up button > repeatedly and my wife confirms that volume was actually at 100%. > > Sometimes this resolves itself if I call the phone and answer the call, then > hang up the second call and then turn Voiceover on and off, but there have > been times when the only solution was to completely turn off the phone and > turn it back on. > Of course for a completely blind person this is also not always easy if you > get no feedback whatsoever, I have to hold the Power button for a bit hoping > I did so long enough so the Power Off button is there and then that a double > tap will activate it, then wait 30 seconds so hopefully the phone has > completely shut down and then push and hold the power button again to start > it up again. As I said, I can’t even confirm whether the phone is off or not > by flicking the Mute switch, normally I could do this and if I don’t get a > vibration when I flick it to Mute it is a pretty good indication that the > phone has powered down. > Of course a hard reset is also possible. On my iPhone 8 I can press Volume > Up followed by Volume Down followed by pushing and holding the power button > for about 10 or 12 seconds, but again, I should not have to do this several > times a day just because I actually want to use my expensive, high-end > iPhone to make phone calls and this bug exists and Apple can’t be bothered > to fix it since it only affects Voiceover users. > Consider this scenario: a sighted user makes a phone call or a Facetime call > and after they tap the end call button the display goes completely black or > blank. They now have no visual feedback and if another call comes in the > phone rings, but they can’t see anything on the screen, except for the > ringing it appears to be a dead phone. They now have to try to answer the > call without visual feedback or they have to try and turn the phone off > without any visual feedback whatsoever and then back on. I wonder what > consumers would post to social media and what the tech press would say about > this scenario. One thing I am sure of, such a bug would have never survived > even a week before it was fixed and it certainly would not have survived an > entire beta cycle and made it into the final release and two subsequent > releases, 13.1 and 13.1.1. > > All I can say is that this issue needs to be fixed asap. > This bug should definitely not survive even one more update and in fact a > 13.1.2 update should be forthcoming within 1 or at most 2 weeks specifically > to address this issue. > It is completely unacceptable and it diminishes Apple’s reputation for > having the most polished experience and the most accessible devices for > people with disabilities. > Time Cook once said that “accessibility was a basic human right” and if that > is so then such a major issue is violating the human rights of any Voiceover > users who experiences this multiple times every day. > > > Best regards, > Sieghard Weitzel from Smithers, British Columbia, Canada > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/MWHPR06MB25730146C7FFA2D94428C549C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/03c501d5770a%246a303460%243e909d20%24%40kellford.com. > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/MWHPR06MB2573A5AEAC14BA4103E9EE69C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. > > -- > The following information is important for all members of the V iPhone > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/37C68CAE-B8C2-4903-8BF7-523C1A325C70%40chopra.us. > -- Kind regards Chantal -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/CABn3qf%2BRY9yujgtcQcp%2Bi2ax2f2xysc7TgizO%2BPz0Wx_P%2BoX8A%40mail.gmail.com.
