For what it's worth, a friend of mine has also experienced this issue
with an iphone 7, because of this issue and the fact that nearby
explorer currently does not work, I'm holding off on the upgrade for now.
Original message:
Here is the reply I received from Apple Accessibility:
Thank you for your email. We appreciate the feedback and wanted to let
you know that Apple is currently investigating this issue. We cannot
comment on when it may be resolved.
Let's hope it gets resolved soon. Whenever the next update comes out
and this is still not resolved I certainly plan to send another email
as well as call, they need to understand that this is a fairly critical
issue and they simply have to resolve it promptly.
Regards,
Sieghard
-----Original Message-----
From: 'wui chin Leong' via VIPhone <[email protected]>
Sent: Monday, September 30, 2019 4:18 AM
To: [email protected]
Subject: Re: Voiceover, all system sounds an d vibrations stop after
making many phone calls
It happens when you make a face time call
On Sep 30, 2019, at 5:16 AM, Maria Reyes <[email protected]> wrote:
Well, on my iPhone X I could not reproduce this bug. Maybe I don't make
enough phone calls. Does this bug include FaceTime calls? Let's see if
I can reproduce this on my 11 Pro.
want to join my WhatsApp group VIP Apple Users? Email me privately and
I will happily add you.
[email protected]
On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone
<[email protected]> wrote:
The same thing happened to me. I reported this bug to Apple. They are
working on it.
Sent from my iPhone
On Sep 30, 2019, at 2:36 AM, Chantal Ferreira
<[email protected]> wrote:
The same thing has happened to me. But the suggestions of phoning
my phone or turning it off and on has not helped.
The strange thing is that I can bring up Siri and get the feedback
and then when I'm on the Siri screen VoiceOver works. But the minute
I go back to the home screen, nothing.
I have no idea what else to do.
Any other suggestions.
Kind regards
Chantal
On 9/30/19, karuna Chopra <[email protected]> wrote:
Yes! You are absolutely right! I have had this happening to me at
least three or four times a day! Not only is it very and Irving,
but I also end up wasting a lot of time. Often times I have to get
cited help to get my phone back up and running! Very very frustrating!
On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel <[email protected]> wrote:
All I can say is to bombard Apple Accessibility wit emails about ithis.
From: [email protected] <[email protected]> On Behalf
Of [email protected]
Sent: Sunday, September 29, 2019 2:11 PM
To: [email protected]; [email protected]
Subject: RE: Voiceover, all system sounds an d vibrations stop
after making many phone calls
I get this also with more than a few calls I’ve made with iOS 13 and 13.1.
Just yesterday it happened on three successive calls for example.
Kelly
From: [email protected] <[email protected]> On Behalf
Of Sieghard Weitzel
Sent: Sunday, September 29, 2019 3:24 PM
To: '[email protected]' <[email protected]>
Cc: [email protected]
Subject: Voiceover, all system sounds an d vibrations stop after
making many phone calls
Hello,
I have been an iOS/iDevice user since 2009 when the iPhone 3GS and
the third Gen iPod Touch were first released with Voiceover and I
have also been beta testing new iOS releases for many years.
I started Beta testing iOS 13 almost since the start of the public
beta program and already experienced the issue I mentioned in the
subject line throughout the beta cycle.
I as well as other Voiceover beta testers I know have reported
this via the Feedback app during the beta cycle. I am sure given
how many other Voiceover users experience this, it has also been
reported to Apple Accessibility since the official release.
I will also CC this to the Viphone list where visually impaired
users discuss iOS and iOS devices so they can forward this back to
Apple accessibility, I tried to outline the issue in as much detail
as possible so there is no point for others to have to re-write all
this, but of course everybody can feel free to add any comments to what
I wrote.
The issue:
you make a phone call and after you hang up all sounds go away as
do vibrations.
Different users seem to be effected differently, some experience
this more than others, but it happens on phone calls, Facetime
calls as well as calls with other apps such as Skype.
It used to be that for me it mostly happened if I was using the
wired Apple Earpods and then asked SIRI to call somebody and then
used te in-line remote button on the Earpods cable to hang up the call.
Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls
directly from the phone without any headset and hung up with a
2-finger double tap and both times my phone went silent and it is
then extremely difficult for a blind person to get Voiceover and
other sounds back. Vibrations also go away except for a very small
amount of haptic feedback when I press the virtual home button (I
have an iPhone 8), not sure if people who have an X/XR/XS or
11/11 Pro get any haptic/vibration feedback at all.
I often use the Mute switch to determine if the phone is still even
on when I have an issue with Voiceover going silent. Wen the phone
is unlocked or on the lock screen and I flick the switch to Mute,
there is a vibration and that is a good way to make sure the phone
is on, but even that vibration is not present in this case.
If I call my phone from another phone I also get no vibrations even
so I have set my phone to vibrate any time a call comes in. To a
blind person it almost appears as if the phone was off, but my wife
who is sighted says she can do anything on the phone and when I
call it the call pops up on the screen and she can answer it.
Fixes:
I have tried to triple tap the home button which I set up to toggle
Voiceover on and off, but that in itself has no effect. Same with
asking SIRI to turn Voiceover on and off, when the phone is in this
state I also get no SIRI sound, e.g. I can say “Hey SIRI” and my
wife says SIRI comes up and is listening, but the tone doesn’t play
and if I ask something like “What time is it” SIRI shows the result
but it does not speak the time as it usually does. As I said, all
sounds are gone as if the volume was completely at 0%. And, before
you suggest that it is maybe because the volume dropped to 0%, it
is not since I always check this by pressing the volume up button
repeatedly and my wife confirms that volume was actually at 100%.
Sometimes this resolves itself if I call the phone and answer the
call, then hang up the second call and then turn Voiceover on and
off, but there have been times when the only solution was to
completely turn off the phone and turn it back on.
Of course for a completely blind person this is also not always
easy if you get no feedback whatsoever, I have to hold the Power
button for a bit hoping I did so long enough so the Power Off
button is there and then that a double tap will activate it, then
wait 30 seconds so hopefully the phone has completely shut down and
then push and hold the power button again to start it up again. As
I said, I can’t even confirm whether the phone is off or not by
flicking the Mute switch, normally I could do this and if I don’t
get a vibration when I flick it to Mute it is a pretty good indication
that the phone has powered down.
Of course a hard reset is also possible. On my iPhone 8 I can press
Volume Up followed by Volume Down followed by pushing and holding
the power button for about 10 or 12 seconds, but again, I should
not have to do this several times a day just because I actually
want to use my expensive, high-end iPhone to make phone calls and
this bug exists and Apple can’t be bothered to fix it since it only
affects Voiceover users.
Consider this scenario: a sighted user makes a phone call or a
Facetime call and after they tap the end call button the display
goes completely black or blank. They now have no visual feedback
and if another call comes in the phone rings, but they can’t see
anything on the screen, except for the ringing it appears to be a
dead phone. They now have to try to answer the call without visual
feedback or they have to try and turn the phone off without any
visual feedback whatsoever and then back on. I wonder what
consumers would post to social media and what the tech press would
say about this scenario. One thing I am sure of, such a bug would
have never survived even a week before it was fixed and it
certainly would not have survived an entire beta cycle and made it into
the final release and two subsequent releases, 13.1 and 13.1.1.
All I can say is that this issue needs to be fixed asap.
This bug should definitely not survive even one more update and in
fact a
13.1.2 update should be forthcoming within 1 or at most 2 weeks
specifically to address this issue.
It is completely unacceptable and it diminishes Apple’s reputation
for having the most polished experience and the most accessible
devices for people with disabilities.
Time Cook once said that “accessibility was a basic human right”
and if that is so then such a major issue is violating the human
rights of any Voiceover users who experiences this multiple times every day.
Best regards,
Sieghard Weitzel from Smithers, British Columbia, Canada
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Kind regards
Chantal
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