The same thing happened to me. I reported this bug to Apple. They are working on it.
Sent from my iPhone > On Sep 30, 2019, at 2:36 AM, Chantal Ferreira <[email protected]> > wrote: > > The same thing has happened to me. But the suggestions of phoning my > phone or turning it off and on has not helped. > > The strange thing is that I can bring up Siri and get the feedback and > then when I'm on the Siri screen VoiceOver works. But the minute I go > back to the home screen, nothing. > > I have no idea what else to do. > > Any other suggestions. > > Kind regards > > Chantal > >> On 9/30/19, karuna Chopra <[email protected]> wrote: >> Yes! You are absolutely right! I have had this happening to me at least >> three or four times a day! Not only is it very and Irving, but I also end up >> wasting a lot of time. Often times I have to get cited help to get my phone >> back up and running! Very very frustrating! >> >> >>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel <[email protected]> wrote: >>> >> >> >> All I can say is to bombard Apple Accessibility wit emails about ithis. >> >> From: [email protected] <[email protected]> On Behalf Of >> [email protected] >> Sent: Sunday, September 29, 2019 2:11 PM >> To: [email protected]; [email protected] >> Subject: RE: Voiceover, all system sounds an d vibrations stop after making >> many phone calls >> >> I get this also with more than a few calls I’ve made with iOS 13 and 13.1. >> Just yesterday it happened on three successive calls for example. >> >> Kelly >> >> From: [email protected] <[email protected]> On Behalf Of >> Sieghard Weitzel >> Sent: Sunday, September 29, 2019 3:24 PM >> To: '[email protected]' <[email protected]> >> Cc: [email protected] >> Subject: Voiceover, all system sounds an d vibrations stop after making many >> phone calls >> >> Hello, >> >> I have been an iOS/iDevice user since 2009 when the iPhone 3GS and the third >> Gen iPod Touch were first released with Voiceover and I have also been beta >> testing new iOS releases for many years. >> >> I started Beta testing iOS 13 almost since the start of the public beta >> program and already experienced the issue I mentioned in the subject line >> throughout the beta cycle. >> I as well as other Voiceover beta testers I know have reported this via the >> Feedback app during the beta cycle. I am sure given how many other Voiceover >> users experience this, it has also been reported to Apple Accessibility >> since the official release. >> I will also CC this to the Viphone list where visually impaired users >> discuss iOS and iOS devices so they can forward this back to Apple >> accessibility, I tried to outline the issue in as much detail as possible so >> there is no point for others to have to re-write all this, but of course >> everybody can feel free to add any comments to what I wrote. >> >> The issue: >> you make a phone call and after you hang up all sounds go away as do >> vibrations. >> >> Different users seem to be effected differently, some experience this more >> than others, but it happens on phone calls, Facetime calls as well as calls >> with other apps such as Skype. >> It used to be that for me it mostly happened if I was using the wired Apple >> Earpods and then asked SIRI to call somebody and then used te in-line remote >> button on the Earpods cable to hang up the call. >> Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls directly >> from the phone without any headset and hung up with a 2-finger double tap >> and both times my phone went silent and it is then extremely difficult for a >> blind person to get Voiceover and other sounds back. Vibrations also go away >> except for a very small amount of haptic feedback when I press the virtual >> home button (I have an iPhone 8), not sure if people who have an X/XR/XS or >> 11/11 Pro get any haptic/vibration feedback at all. >> I often use the Mute switch to determine if the phone is still even on when >> I have an issue with Voiceover going silent. Wen the phone is unlocked or on >> the lock screen and I flick the switch to Mute, there is a vibration and >> that is a good way to make sure the phone is on, but even that vibration is >> not present in this case. >> If I call my phone from another phone I also get no vibrations even so I >> have set my phone to vibrate any time a call comes in. To a blind person it >> almost appears as if the phone was off, but my wife who is sighted says she >> can do anything on the phone and when I call it the call pops up on the >> screen and she can answer it. >> >> Fixes: >> I have tried to triple tap the home button which I set up to toggle >> Voiceover on and off, but that in itself has no effect. Same with asking >> SIRI to turn Voiceover on and off, when the phone is in this state I also >> get no SIRI sound, e.g. I can say “Hey SIRI” and my wife says SIRI comes up >> and is listening, but the tone doesn’t play and if I ask something like >> “What time is it” SIRI shows the result but it does not speak the time as it >> usually does. As I said, all sounds are gone as if the volume was completely >> at 0%. And, before you suggest that it is maybe because the volume dropped >> to 0%, it is not since I always check this by pressing the volume up button >> repeatedly and my wife confirms that volume was actually at 100%. >> >> Sometimes this resolves itself if I call the phone and answer the call, then >> hang up the second call and then turn Voiceover on and off, but there have >> been times when the only solution was to completely turn off the phone and >> turn it back on. >> Of course for a completely blind person this is also not always easy if you >> get no feedback whatsoever, I have to hold the Power button for a bit hoping >> I did so long enough so the Power Off button is there and then that a double >> tap will activate it, then wait 30 seconds so hopefully the phone has >> completely shut down and then push and hold the power button again to start >> it up again. As I said, I can’t even confirm whether the phone is off or not >> by flicking the Mute switch, normally I could do this and if I don’t get a >> vibration when I flick it to Mute it is a pretty good indication that the >> phone has powered down. >> Of course a hard reset is also possible. On my iPhone 8 I can press Volume >> Up followed by Volume Down followed by pushing and holding the power button >> for about 10 or 12 seconds, but again, I should not have to do this several >> times a day just because I actually want to use my expensive, high-end >> iPhone to make phone calls and this bug exists and Apple can’t be bothered >> to fix it since it only affects Voiceover users. >> Consider this scenario: a sighted user makes a phone call or a Facetime call >> and after they tap the end call button the display goes completely black or >> blank. They now have no visual feedback and if another call comes in the >> phone rings, but they can’t see anything on the screen, except for the >> ringing it appears to be a dead phone. They now have to try to answer the >> call without visual feedback or they have to try and turn the phone off >> without any visual feedback whatsoever and then back on. I wonder what >> consumers would post to social media and what the tech press would say about >> this scenario. One thing I am sure of, such a bug would have never survived >> even a week before it was fixed and it certainly would not have survived an >> entire beta cycle and made it into the final release and two subsequent >> releases, 13.1 and 13.1.1. >> >> All I can say is that this issue needs to be fixed asap. >> This bug should definitely not survive even one more update and in fact a >> 13.1.2 update should be forthcoming within 1 or at most 2 weeks specifically >> to address this issue. >> It is completely unacceptable and it diminishes Apple’s reputation for >> having the most polished experience and the most accessible devices for >> people with disabilities. >> Time Cook once said that “accessibility was a basic human right” and if that >> is so then such a major issue is violating the human rights of any Voiceover >> users who experiences this multiple times every day. >> >> >> Best regards, >> Sieghard Weitzel from Smithers, British Columbia, Canada >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/MWHPR06MB25730146C7FFA2D94428C549C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/03c501d5770a%246a303460%243e909d20%24%40kellford.com. >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/MWHPR06MB2573A5AEAC14BA4103E9EE69C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. >> >> -- >> The following information is important for all members of the V iPhone >> list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at >> [email protected] >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "VIPhone" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion on the web visit >> https://groups.google.com/d/msgid/viphone/37C68CAE-B8C2-4903-8BF7-523C1A325C70%40chopra.us. >> > > > -- > Kind regards > > Chantal > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/CABn3qf%2BRY9yujgtcQcp%2Bi2ax2f2xysc7TgizO%2BPz0Wx_P%2BoX8A%40mail.gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/9E3FF335-17A9-4592-A854-F63812AE36D2%40verizon.net.
