With my iPhone 7, once I end a call, I get the clicks but no VoiceOver. In my case, though, at least so far, I ask Siri to turn off VoiceOver, hear the message that VoiceOver is off, then ask Siri to turn on VoiceOver, and the phone works as normal. Since I use my iPhone as my primary phone, since it is smaller, I haven't yet tried it enough to know with my 8 Plus.
----- Original Message ----- From: Mike Arrigo <[email protected]> To: [email protected] Date: Monday, September 30, 2019 12:48 pm Subject: Re: Voiceover, all system sounds an d vibrations stop after making many phone calls > > > For what it's worth, a friend of mine has also experienced this issue > with an iphone 7, because of this issue and the fact that nearby > explorer currently does not work, I'm holding off on the upgrade for now. > Original message: > > Here is the reply I received from Apple Accessibility: > > > Thank you for your email. We appreciate the feedback and wanted to let > > you know that Apple is currently investigating this issue. We cannot > > comment on when it may be resolved. > > > Let's hope it gets resolved soon. Whenever the next update comes out > > and this is still not resolved I certainly plan to send another email > > as well as call, they need to understand that this is a fairly critical > > issue and they simply have to resolve it promptly. > > > Regards, > > Sieghard > > > -----Original Message----- > > From: 'wui chin Leong' via VIPhone <[email protected]> > > Sent: Monday, September 30, 2019 4:18 AM > > To: [email protected] > > Subject: Re: Voiceover, all system sounds an d vibrations stop after > > making many phone calls > > > It happens when you make a face time call > > >> On Sep 30, 2019, at 5:16 AM, Maria Reyes <[email protected]> wrote: > > >> Well, on my iPhone X I could not reproduce this bug. Maybe I don't make > >> enough phone calls. Does this bug include FaceTime calls? Let's see if > >> I can reproduce this on my 11 Pro. > > >> want to join my WhatsApp group VIP Apple Users? Email me privately and > >> I will happily add you. > >> [email protected] > > >>> On Sep 30, 2019, at 3:24 AM, 'Angelina Stabile' via VIPhone > >>> <[email protected]> wrote: > > >>> "The same thing happened to me. I reported this bug to Apple. They are > >>> working on it. > > >>> Sent from my iPhone > > >>>> On Sep 30, 2019, at 2:36 AM, Chantal Ferreira > >>>> <[email protected]> wrote: > > >>>> "The same thing has happened to me. But the suggestions of phoning > >>>> my phone or turning it off and on has not helped. > > >>>> The strange thing is that I can bring up Siri and get the feedback > >>>> and then when I'm on the Siri screen VoiceOver works. But the minute > >>>> I go back to the home screen, nothing. > > >>>> I have no idea what else to do. > > >>>> Any other suggestions. > > >>>> Kind regards > > >>>> Chantal > > >>>>>> On 9/30/19, karuna Chopra <[email protected]> wrote: > >>>>> Yes! You are absolutely right! I have had this happening to me at > >>>>> least three or four times a day! Not only is it very and Irving, > >>>>> but I also end up wasting a lot of time. Often times I have to get > >>>>> cited help to get my phone back up and running! Very very frustrating! > > > >>>>>>> On 30-Sep-2019, at 2:42 AM, Sieghard Weitzel <[email protected]> wrote: > > > >>>>> his > >>>>> All I can say is to bombard Apple Accessibility wit emails about ithis. > > >>>>> From: [email protected] <[email protected]> On Behalf > >>>>> Of [email protected] > >>>>> Sent: Sunday, September 29, 2019 2:11 PM > >>>>> To: [email protected]; [email protected] > >>>>> Subject: RE: Voiceover, all system sounds an d vibrations stop > >>>>> after making many phone calls > > >>>>> I get this also with more than a few calls I've made with iOS 13 and > >>>>> 13.1. > >>>>> Just yesterday it happened on three successive calls for example. > > >>>>> Kelly > > >>>>> From: [email protected] <[email protected]> On Behalf > >>>>> Of Sieghard Weitzel > >>>>> Sent: Sunday, September 29, 2019 3:24 PM > >>>>> To: 'accessibilitythpple_com' <[email protected]> > >>>>> Cc: [email protected] > >>>>> Subject: Voiceover, all system sounds an d vibrations stop after > >>>>> making many phone calls > > >>>>> Hello, > > >>>>> I have been an iOS/IDevice user since 2009 when the iPhone 3GS and > >>>>> the third Gen iPod Touch were first released with Voiceover and I > >>>>> have also been beta testing new iOS releases for many years. > > >>>>> I started Beta testing iOS 13 almost since the start of the public > >>>>> beta program and already experienced the issue I mentioned in the > >>>>> subject line throughout the beta cycle. > >>>>> I as well as other Voiceover beta testers I know have reported > >>>>> this via the Feedback app during the beta cycle. I am sure given > >>>>> how many other Voiceover users experience this, it has also been > >>>>> reported to Apple Accessibility since the official release. > >>>>> I will also CC this to the Viphone list where visually impaired > >>>>> users discuss iOS and iOS devices so they can forward this back to > >>>>> Apple accessibility, I tried to outline the issue in as much detail > >>>>> as possible so there is no point for others to have to re-write all > >>>>> this, but of course everybody can feel free to add any comments to what > >>>>> I wrote. > > >>>>> The issue: > >>>>> you make a phone call and after you hang up all sounds go away as > >>>>> do vibrations. > > >>>>> Different users seem to be effected differently, some experience > >>>>> this more than others, but it happens on phone calls, Facetime > >>>>> calls as well as calls with other apps such as Skype. > >>>>> It used to be that for me it mostly happened if I was using the > >>>>> wired Apple Earpods and then asked SIRI to call somebody and then > >>>>> used te in-line remote button on the Earpods cable to hang up the call. > >>>>> Now in iOS 13.1.1 it seems worse for me, yesterday I made two calls > >>>>> directly from the phone without any headset and hung up with a > >>>>> 2-finger double tap and both times my phone went silent and it is > >>>>> then extremely difficult for a blind person to get Voiceover and > >>>>> other sounds back. Vibrations also go away except for a very small > >>>>> amount of haptic feedback when I press the virtual home button (I > >>>>> have an iPhone 8), not sure if people who have an X/XR/ITS or > >>>>> 11/11 Pro get any haptic/vibration feedback at all. > >>>>> I often use the Mute switch to determine if the phone is still even > >>>>> on when I have an issue with Voiceover going silent. Wen the phone > >>>>> is unlocked or on the lock screen and I flick the switch to Mute, > >>>>> there is a vibration and that is a good way to make sure the phone > >>>>> is on, but even that vibration is not present in this case. > >>>>> If I call my phone from another phone I also get no vibrations even > >>>>> so I have set my phone to vibrate any time a call comes in. To a > >>>>> blind person it almost appears as if the phone was off, but my wife > >>>>> who is sighted says she can do anything on the phone and when I > >>>>> call it the call pops up on the screen and she can answer it. > > >>>>> Fixes: > >>>>> I have tried to triple tap the home button which I set up to toggle > >>>>> Voiceover on and off, but that in itself has no effect. Same with > >>>>> asking SIRI to turn Voiceover on and off, when the phone is in this > >>>>> state I also get no SIRI sound, e.g. I can say "Hey SIRI" and my > >>>>> wife says SIRI comes up and is listening, but the tone doesn't play > >>>>> and if I ask something like "What time is it" SIRI shows the result > >>>>> but it does not speak the time as it usually does. As I said, all > >>>>> sounds are gone as if the volume was completely at 0%. And, before > >>>>> you suggest that it is maybe because the volume dropped to 0%, it > >>>>> is not since I always check this by pressing the volume up button > >>>>> repeatedly and my wife confirms that volume was actually at 100%. > > >>>>> Sometimes this resolves itself if I call the phone and answer the > >>>>> call, then hang up the second call and then turn Voiceover on and > >>>>> off, but there have been times when the only solution was to > >>>>> completely turn off the phone and turn it back on. > >>>>> Of course for a completely blind person this is also not always > >>>>> easy if you get no feedback whatsoever, I have to hold the Power > >>>>> button for a bit hoping I did so long enough so the Power Off > >>>>> button is there and then that a double tap will activate it, then > >>>>> wait 30 seconds so hopefully the phone has completely shut down and > >>>>> then push and hold the power button again to start it up again. As > >>>>> I said, I can't even confirm whether the phone is off or not by > >>>>> flicking the Mute switch, normally I could do this and if I don't > >>>>> get a vibration when I flick it to Mute it is a pretty good indication > >>>>> that the phone has powered down. > >>>>> Of course a hard reset is also possible. On my iPhone 8 I can press > >>>>> Volume Up followed by Volume Down followed by pushing and holding > >>>>> the power button for about 10 or 12 seconds, but again, I should > >>>>> not have to do this several times a day just because I actually > >>>>> want to use my expensive, high-end iPhone to make phone calls and > >>>>> this bug exists and Apple can't be bothered to fix it since it only > >>>>> affects Voiceover users. > >>>>> Consider this scenario: a sighted user makes a phone call or a > >>>>> Facetime call and after they tap the end call button the display > >>>>> goes completely black or blank. They now have no visual feedback > >>>>> and if another call comes in the phone rings, but they can't see > >>>>> anything on the screen, except for the ringing it appears to be a > >>>>> dead phone. They now have to try to answer the call without visual > >>>>> feedback or they have to try and turn the phone off without any > >>>>> visual feedback whatsoever and then back on. I wonder what > >>>>> consumers would post to social media and what the tech press would > >>>>> say about this scenario. One thing I am sure of, such a bug would > >>>>> have never survived even a week before it was fixed and it > >>>>> certainly would not have survived an entire beta cycle and made it into > >>>>> the final release and two subsequent releases, 13.1 and 13.1.1. > > >>>>> All I can say is that this issue needs to be fixed asap. > >>>>> This bug should definitely not survive even one more update and in > >>>>> fact a > >>>>> 13.1.2 update should be forthcoming within 1 or at most 2 weeks > >>>>> specifically to address this issue. > >>>>> It is completely unacceptable and it diminishes Apple's reputation > >>>>> for having the most polished experience and the most accessible > >>>>> devices for people with disabilities. > >>>>> Time Cook once said that "accessibility was a basic human right" > >>>>> and if that is so then such a major issue is violating the human > >>>>> rights of any Voiceover users who experiences this multiple times every > >>>>> day. > > > >>>>> Best regards, > >>>>> Sieghard Weitzel from Smithers, British Columbia, Canada > > >>>>> - > >>>>> The following information is important for all members of the V > >>>>> iPhone list. > > >>>>> If you have any questions or concerns about the running of this > >>>>> list, or if you feel that a member's post is inappropriate, please > >>>>> contact the owners or moderators directly rather than posting on the > >>>>> list itself. > > >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > >>>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara > >>>>> at [email protected] > > >>>>> The archives for this list can be searched at: > >>>>> http://www.mail-archive.com/[email protected]/ > >>>>> --- > >>>>> You received this message because you are subscribed to the Google > >>>>> Groups "VIPhone" group. > >>>>> To unsubscribe from this group and stop receiving emails from it, > >>>>> send an email to [email protected]. > >>>>> To view this discussion on the web visit > >>>>> https://groups.google.com/d/msgid/viphone/MWHPR06MB25730146C7FFA2D94428C549C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. > >>>>> - > >>>>> The following information is important for all members of the V > >>>>> iPhone list. > > >>>>> If you have any questions or concerns about the running of this > >>>>> list, or if you feel that a member's post is inappropriate, please > >>>>> contact the owners or moderators directly rather than posting on the > >>>>> list itself. > > >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > >>>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara > >>>>> at [email protected] > > >>>>> The archives for this list can be searched at: > >>>>> http://www.mail-archive.com/[email protected]/ > >>>>> --- > >>>>> You received this message because you are subscribed to the Google > >>>>> Groups "VIPhone" group. > >>>>> To unsubscribe from this group and stop receiving emails from it, > >>>>> send an email to [email protected]. > >>>>> To view this discussion on the web visit > >>>>> https://groups.google.com/d/msgid/viphone/03c501d5770a%246a303460%243e909d20%24%40kellford.com. > >>>>> - > >>>>> The following information is important for all members of the V > >>>>> iPhone list. > > >>>>> If you have any questions or concerns about the running of this > >>>>> list, or if you feel that a member's post is inappropriate, please > >>>>> contact the owners or moderators directly rather than posting on the > >>>>> list itself. > > >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > >>>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara > >>>>> at [email protected] > > >>>>> The archives for this list can be searched at: > >>>>> http://www.mail-archive.com/[email protected]/ > >>>>> --- > >>>>> You received this message because you are subscribed to the Google > >>>>> Groups "VIPhone" group. > >>>>> To unsubscribe from this group and stop receiving emails from it, > >>>>> send an email to [email protected]. > >>>>> To view this discussion on the web visit > >>>>> https://groups.google.com/d/msgid/viphone/MWHPR06MB2573A5AEAC14BA4103E9EE69C7830%40MWHPR06MB2573.namprd06.prod.outlook.com. > > >>>>> - > >>>>> The following information is important for all members of the V > >>>>> iPhone list. > > >>>>> If you have any questions or concerns about the running of this > >>>>> list, or if you feel that a member's post is inappropriate, please > >>>>> contact the owners or moderators directly rather than posting on the > >>>>> list itself. > > >>>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > >>>>> [email protected]. Your list owner is Cara Quinn - you can reach Cara > >>>>> at [email protected] > > >>>>> The archives for this list can be searched at: > >>>>> http://www.mail-archive.com/[email protected]/ > >>>>> --- > >>>>> You received this message because you are subscribed to the Google > >>>>> Groups "VIPhone" group. > >>>>> To unsubscribe from this group and stop receiving emails from it, > >>>>> send an email to [email protected]. > >>>>> To view this discussion on the web visit > >>>>> https://groups.google.com/d/msgid/viphone/37C68CAE-B8C2-4903-8BF7-523C1A325C70%40chopra.us. > > > > >>>> - > >>>> Kind regards > > >>>> Chantal > > >>>> - > >>>> The following information is important for all members of the V iPhone > >>>> list. > > >>>> If you have any questions or concerns about the running of this list, > >>>> or if you feel that a member's post is inappropriate, please contact > >>>> the owners or moderators directly rather than posting on the list itself. > > >>>> Your V iPhone list moderator is Mark Taylor. Mark can be reached > >>>> at: [email protected]. Your list owner is Cara Quinn - you can reach > >>>> Cara at [email protected] > > >>>> The archives for this list can be searched at: > >>>> http://www.mail-archive.com/[email protected]/ > >>>> --- > >>>> You received this message because you are subscribed to the Google > >>>> Groups "VIPhone" group. > >>>> To unsubscribe from this group and stop receiving emails from it, send > >>>> an email to [email protected]. > >>>> To view this discussion on the web visit > >>>> https://groups.google.com/d/msgid/viphone/CABn3qf%2BRY9yujgtcQcp%2Bi2ax2f2xysc7TgizO%2BPz0Wx_P%2BoX8A%40mail.gmail.com. > > >>> - > >>> The following information is important for all members of the V iPhone > >>> list. > > >>> If you have any questions or concerns about the running of this list, > >>> or if you feel that a member's post is inappropriate, please contact > >>> the owners or moderators directly rather than posting on the list itself. > > >>> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > >>> [email protected]. Your list owner is Cara Quinn - you can reach Cara > >>> at [email protected] > > >>> The archives for this list can be searched at: > >>> http://www.mail-archive.com/[email protected]/ > >>> --- > >>> You received this message because you are subscribed to the Google > >>> Groups "VIPhone" group. > >>> To unsubscribe from this group and stop receiving emails from it, send > >>> an email to [email protected]. > >>> To view this discussion on the web visit > >>> https://groups.google.com/d/msgid/viphone/9E3FF335-17A9-4592-A854-F63812AE36D2%40verizon.net. > > >> - > >> The following information is important for all members of the V iPhone > >> list. > > >> If you have any questions or concerns about the running of this list, > >> or if you feel that a member's post is inappropriate, please contact > >> the owners or moderators directly rather than posting on the list itself.. > > >> Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > >> [email protected]. Your list owner is Cara Quinn - you can reach Cara at > >> [email protected] > > >> The archives for this list can be searched at: > >> http://www.mail-archive.com/[email protected]/ > >> --- > >> You received this message because you are subscribed to the Google > >> Groups "VIPhone" group. > >> To unsubscribe from this group and stop receiving emails from it, send > >> an email to [email protected]. > >> To view this discussion on the web visit > >> https://groups.google.com/d/msgid/viphone/CD59529F-AFFF-422C-9550-2F692E4063D6%40gmail.com. > > > - > > The following information is important for all members of the V iPhone list. > > > If you have any questions or concerns about the running of this list, > > or if you feel that a member's post is inappropriate, please contact > > the owners or moderators directly rather than posting on the list itself. > > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > > [email protected] > > > The archives for this list can be searched at: > > http://www.mail-archive.com/[email protected]/ > > --- > > You received this message because you are subscribed to the Google > > Groups "VIPhone" group. > > To unsubscribe from this group and stop receiving emails from it, send > > an email to [email protected]. > > To view this discussion on the web visit > > https://groups.google.com/d/msgid/viphone/66A4A155-74C9-4589-AA37-ED95340D5D54%40icloud.com. > > > - > > The following information is important for all members of the V iPhone list. > > > If you have any questions or concerns about the running of this list, > > or if you feel that a member's post is inappropriate, please contact > > the owners or moderators directly rather than posting on the list itself. > > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > > [email protected] > > > The archives for this list can be searched at: > > http://www.mail-archive.com/[email protected]/ > > --- > > You received this message because you are subscribed to the Google > > Groups "VIPhone" group. > > To unsubscribe from this group and stop receiving emails from it, send > > an email to [email protected]. > > To view this discussion on the web visit > > https://groups.google.com/d/msgid/viphone/MWHPR06MB257381C61F7EBF9C65BF2619C7820%40MWHPR06MB2573.namprd06.prod.outlook.com. > > - > The following information is important for all members of the V iPhone list.. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. Your list owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "VIPhone" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/viphone/71c235f5.dfc0.4b03.8178.213249e02cac%40samobile.net. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/20190930171225.v-collins%40sbcglobal.net.
