Hi Fanus,

As Richard pointed out, it is always possible that your unit is somehow 
defective. I don’t think it happens often, but it’s not entirely impossible, 
either.
As for calling Apple Accessibility in the US, if you have Skype you can call US 
toll free numbers for free, the only cost you have is for the data usage.
I know you said before your WiFi is expensive, not sure if you get WiFi from a 
smart hub which uses cellular data, but people have to realize that not 
everybody lives in the US, Canada, Australia, new Zealand or most European 
countries where having a good and  for the most part unlimited WiFi connection 
is taken for granted.
Even in Canada this may not be the case if you live in a remote or rural area. 
My family, for example, have a cattle ranch in northeastern British Columbia. 
The closest town where you find any decent shopping such as a few super 
markets, hardware stores, office supply stores etc. is 130 Km away (that’s 80 
mile sfor those in the US) and that is one-way. With winter driving conditions 
that can be an almost 2 hour trip and while there is reasonably good cell phone 
coverage at the ranch, the only internet they can get is either by satellite 
with a company called XploreNet or by using a smart hub which connects to the 
cellular network (usually it’s slow LTE, but sometimes it drops down to 3G) and 
the plan my Mom has, for example, gives her 3 Gb for $45, if she is over 3 Gb 
and below 5 Gb it goes to $55, between 5 and 10 Gb it goes to $75 and if it’s 
over 10 GB it gets really expensive. If she has an iOS update and a Windows 
update in 1 month that can easily be 5 Gb right there without any regular 
usage. This means things like Netflix or streaming music are not even worse 
considering and she limits checking things out on YouTube to the absolutely 
necessary. She also has 6 Gb on her iPhone plan and mostly she doesn’t even 
have it connected to her WiFi because it’s the same cellular network anyways 
and at least this way she can mostly keep her smart hub data for use with her 
computer and things like app updates are done via cellular data. Now that Apple 
has made it possible to download even larger apps via cellular data that is a 
good thing for her.

Regards,
Sieghard

From: [email protected] <[email protected]> On Behalf Of Fanus 
Buys
Sent: Saturday, February 1, 2020 8:37 AM
To: [email protected]
Subject: RE: iPad Mini built-in apps do not open

Hello Richard
Thanks a lot. I searched for a local number but the number I found suggests 
that I book an appointment so I could not talk to someone, so thanks, I shall 
try the number you supplied.
Regards
Fanus


From: [email protected] [mailto:[email protected]] On Behalf Of 
Richard Turner
Sent: Saturday, February 1, 2020 4:52 PM
To: [email protected]
Subject: RE: iPad Mini built-in apps do not open

Fanus,
I just sent a note to the list with Apple support numbers around the world, 
Here is the one for South Africa in case you don’t already have it.  It doesn’t 
say Accessibility support specifically. South Africa
0800 444 426

HTH,

Richard

🖖 Live long and prosper


Check out my web site at: www.turner42.com<http://www.turner42.com/>

From: [email protected] <[email protected]> On Behalf Of Fanus 
Buys
Sent: Saturday, February 1, 2020 6:33 AM
To: [email protected]
Subject: RE: iPad Mini built-in apps do not open

Hello Brian
Thanks for your suggestion but I live in South Africa and phone calls from SA 
are very expensive. I shall have to make a plan to get to the iStore where I 
purchased the iPad. I used to be a huge apple supporter but this time I am very 
disappointed because none of the suggestions on the apple support site solved 
the problem.
Regards
Fanus


From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Brian K. Lingard
Sent: Saturday, February 1, 2020 4:00 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: iPad Mini built-in apps do not open

Dear Famus & List:
Some web sites query your browser, will treat your iPad Mini as using Safari 
like it or not. Thee aps may not be compatible with Voiceover, which is odd, as 
they are made by Apple, which also makes Voiceover. Call Apple Accessibility at 
(800) 204-3930. They know their products and have them available to see if they 
can duplicate your problem.
Brian K. Lingard


From: [email protected]<mailto:[email protected]> 
<[email protected]<mailto:[email protected]>> On Behalf of Fanus 
Buys
Sent: Thursday, January 30, 2020 1:04 PM
To: [email protected]<mailto:[email protected]>
Subject: RE: iPad Mini built-in apps do not open

Hello Richard
Yes, this is the strange side. I downloaded Audible, Kindle, Playgrounds, and a 
few others from the app store. All apps which I download do work. It is just 
most of the built-in apps which refuse to download and open.
Regards
Fanus

From: [email protected]<mailto:[email protected]> 
[mailto:[email protected]] On Behalf Of Richard Turner
Sent: Thursday, January 30, 2020 7:11 PM
To: [email protected]<mailto:[email protected]>
Subject: Re: iPad Mini built-in apps do not open

Are you sure your wifi connection is good?
This sounds like something is up with your internet connection.
Or, there is an issue with the wifi antenna in the iPad.
I don't remember where you live if you can call Apple Accessibility and have 
them do a diagnostic.

Richard
"Reality is the leading cause of stress for those who are in touch with it."
-- from The Search for Signs of Intelligent Life in the Universe, by Jane Wagner

On Jan 30, 2020, at 8:59 AM, Fanus Buys 
<[email protected]<mailto:[email protected]>> wrote:
Hello list
I am not sure if I asked this previously. After setting up a new iPad mini 5
only a few apps open. When highlighting some apps voiceover says "loading" and
some say "waiting" but when I double tap, I get the message that I must try
later. I am not near the instore where I purchased the mini so I hope someone
can suggest a solution. I did a reset, I signed out with my apple ID, I
tried to setup connecting to a pc but none of these solves the problem.
Regards
Fanus


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