First of all, when you said you  could connect a headset, does that mean you 
had Voiceover on the headset but not on the external speaker?
If so then it was probably simply a matter of the external speaker volume 
having dropped to 0%, this happens occasionally for no apparent reason and all 
you have to do is make sure your phone is unlocked and press the volume up 
button repeatedly until the volume comes back.
As for resetting the phone, it is not power button followed by volume buttons 
but the other way around:
1. Press volume up and let go
2. press volume down and let go 
3. Press and hold the power button and count to at least 10, maybe 12 to be 
safe, but no longer

As for your battery drain, just bring up the app switcher and close all apps, 
then turn the phone off completely, wait 30 seconds and turn it back on. You 
can make it easy and simply plug it in after 30 seconds, this will also power 
up the phone.

Regards,
Sieghard

-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Richard 
Turner
Sent: Monday, April 6, 2020 7:05 AM
To: [email protected]
Subject: RE: Battery on iPhone 11.

There are a lot of factors that go into that kind of battery drain.
1.  I always turn off the Screen Time.  I know how long I've been using my 
phone, so I do not need it tracking every minute and sending me a report; which 
is what that does.  It is a waste of battery unless you are a parent, 
monitoring a child's usage.

2.  Background app refresh.  I turn it off.

3.  Any apps accessing the internet that have not been closed out of the app 
switcher, and probably others.

4.  Raise to wake.  A total waste of battery as every time the phone moves it 
wakes up.

5.  Auto Brightness, in my opinion, should be left on so that if you use the 
screen curtain, it will take itself to 0.  I know there are lots of people who 
do not believe that saves battery, but since lowering the brightness is said by 
Apple, will use less battery, logic would say if the brightness is at 0, that 
will use the least amount of battery for the screen.

And, if you did an update recently, it can take several days before it is done 
indexing everything.

There may be more things, but that is what comes to mind.

HTH,


Richard
"There's a nap for that." - an anonymous cat in a window in Portland, Oregon.


-----Original Message-----
From: [email protected] <[email protected]> On Behalf Of Carolyn
Sent: Monday, April 6, 2020 6:35 AM
To: [email protected]
Subject: Battery on iPhone 11.

Last night, after a phone call, first thing, my speakers would not work on my 
iPhone 11, just from the telephone ear slot in the phone. I could connect a 
headset, and it Siri would not work either other than screen display, "what can 
I help you with?" would work. 

I called Time and Weather, and when it was talking, I disconnected the headset, 
and the speakers worked. But, when the call ended, back to the same problem. 

I could not remember exactly how to reboot, but pushed in the Power button and 
then Volume Down and Volume up. No change. My husband and I tried getting the 
phone off, never seemed to be able to do that. 

Some way, this morning, I got it back working, sort of finally came back on its 
own, Siri too. But, now the battery is losing about 3% every half hour. 

Somehow last night, I had managed to open Wallet, which I had a hard time 
extricating myself from. This morning, I did go into it and turned it off, 
since I have never used it. If the time comes that I intend to do so, I can 
always go in and turn it on. 

So, anyone have any idea what could be running in the background using battery? 
There is nothing in App Switcher.

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