That is odd, did you call Apple Accessibility, or just Apple? I've never had Apple Accessibility ask for a serial number to check for Apple Care. Unless, maybe on the off chance you needed a phone replaced I guess they might.
That is really sad. I'm sorry you are experiencing this. Richard "He that cannot forgive others breaks the bridge over which he must pass himself,” and we forget that only grace can break the cycle of ancient hatreds among peoples. (It is notable that while I have regretted not granting grace to others, I’ve never once regretted extending it.)" - Edward Herbert -----Original Message----- From: 'A Robledo' via VIPhone <[email protected]> Sent: Thursday, September 17, 2020 6:29 AM To: [email protected] Subject: Re: help please trouble with iOS update the phone got stuck on the update. I have no sighted help. I plugged it in to my computer but that was a disaster. I called Apple and they want the serial number which I can’t read in order to see if I have Apple Care. To top it off all the stores are closed. If you can help it. Don’t update phone unless you have sighted help. I am pretty confortable with updating my apple products. Since I have owned apple products for a long time and usely I come back from the problem but this stupid virus makes things worse since the stores are closed. > On Sep 16, 2020, at 7:55 PM, 'A Robledo' via VIPhone > <[email protected]> wrote: > > Hello list, > > Please help. I tried to do the update and the phone has been updating for > about five hours. Don’t know what to do. > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. 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