Hi,

Apple Accessibility will help whether you have Apple Care or not. I would 
suggest calling back. You'll probably get someone better. I hope so!

Best,
Anna


> On Sep 17, 2020, at 9:11 AM, 'A Robledo' via VIPhone 
> <[email protected]> wrote:
> 
> thanks Richard. That’s what I get for my lack of patience. I just pray I do 
> have apple care. It is unbelievable how dependent I am on my iPhone.
> 
>> On Sep 17, 2020, at 8:55 AM, Richard Turner <[email protected] 
>> <mailto:[email protected]>> wrote:
>> 
>> That is odd, did you call Apple Accessibility, or just Apple?
>> I've never had Apple Accessibility ask for a serial number to check for 
>> Apple Care.
>> Unless, maybe on the off chance you needed a phone replaced I guess they 
>> might.
>> 
>> That is really sad.  I'm sorry you are experiencing this.
>> 
>> 
>> 
>> Richard
>> "He that cannot forgive others breaks the bridge over which he must pass 
>> himself,” and we forget that only grace can break the cycle of ancient 
>> hatreds among peoples. (It is notable that while I have regretted not 
>> granting grace to others, I’ve never once regretted extending it.)" - Edward 
>> Herbert
>> 
>> -----Original Message-----
>> From: 'A Robledo' via VIPhone <[email protected] 
>> <mailto:[email protected]>> 
>> Sent: Thursday, September 17, 2020 6:29 AM
>> To: viphone@googlegroupscom <mailto:[email protected]>
>> Subject: Re: help please trouble with iOS update
>> 
>> the phone got stuck on the update. I have no sighted help. I plugged it in 
>> to my computer but that was a disaster. I called Apple and they want the 
>> serial number which I can’t read in order to see if I have Apple Care. To 
>> top it off all the stores are closed. If you can help it. Don’t update phone 
>> unless you have sighted help. I am pretty confortable with updating my apple 
>> products. Since I have owned apple products for a long time and usely I come 
>> back from the problem but this stupid virus makes things worse since the 
>> stores are closed. 
>> 
>>> On Sep 16, 2020, at 7:55 PM, 'A Robledo' via VIPhone 
>>> <[email protected] <mailto:[email protected]>> wrote:
>>> 
>>> Hello list,
>>> 
>>> Please help. I tried to do the update and the phone has been updating for 
>>> about five hours. Don’t know what to do.
>>> 
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