Hi List,

 

I want to thank those who posted well wishes and instructions for recovering
my iPhone SE after a failed attempt to restore last night's encrypted iTunes
backup following a reset of all settings as directed by Apple Accessibility.
I spoke to another Apple Accessibility person named Patricia who was very
helpful. She directed me to start iTunes on my computer and with the phone
disconnected, to press volume up, volume down, and then hold the side power
button and connect the phone to the computer with its lightning cable while
continuing to hold down the power button. This put the phone in recovery
mode. iTunes prompted me to either update or restore the phone. I attempted
the update at first but this was a no go because my iPhone screen kept
displaying the Apple logo appearing and disappearing for a few seconds at a
time. After the update failed, I got into recovery mode again and did a
restore which worked to reset my iPhone just as it was when it arrived new.
I was then able to restore last night's backup when prompted to either start
using it as a new phone or to restore a backup. This restoration took a bit
over an hour and all my apps had to re-download again but I got all my
settings back including everything that was reset when directed by Willard
at Apple Accessibility. I have no clue what caused the phone to hang as it
did during my first restore but I'm very glad I got everything back. I'll
chalk this up to a learning experience.

 

I just want to encourage everyone who is planning on doing an iOS upgrade,
especially a major one such as with iOS 14, to backup your device before
doing so. You never know what might happen during the upgrade and having to
start over fresh can be most time consuming.

 

Alan Lemly

 

 

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