Alan, so glad you got your phone working again. What a nightmare! I have had no 
problems so far with the update of my phone. Only my watch when it wouldn't 
speak.

Sent from my iPhone

> On Sep 20, 2020, at 12:12 AM, Alan Lemly <[email protected]> wrote:
> 
> 
> Hi List,
>  
> I want to thank those who posted well wishes and instructions for recovering 
> my iPhone SE after a failed attempt to restore last night's encrypted iTunes 
> backup following a reset of all settings as directed by Apple Accessibility. 
> I spoke to another Apple Accessibility person named Patricia who was very 
> helpful. She directed me to start iTunes on my computer and with the phone 
> disconnected, to press volume up, volume down, and then hold the side power 
> button and connect the phone to the computer with its lightning cable while 
> continuing to hold down the power button. This put the phone in recovery 
> mode. iTunes prompted me to either update or restore the phone. I attempted 
> the update at first but this was a no go because my iPhone screen kept 
> displaying the Apple logo appearing and disappearing for a few seconds at a 
> time. After the update failed, I got into recovery mode again and did a 
> restore which worked to reset my iPhone just as it was when it arrived new. I 
> was then able to restore last night's backup when prompted to either start 
> using it as a new phone or to restore a backup. This restoration took a bit 
> over an hour and all my apps had to re-download again but I got all my 
> settings back including everything that was reset when directed by Willard at 
> Apple Accessibility. I have no clue what caused the phone to hang as it did 
> during my first restore but I'm very glad I got everything back. I'll chalk 
> this up to a learning experience.
>  
> I just want to encourage everyone who is planning on doing an iOS upgrade, 
> especially a major one such as with iOS 14, to backup your device before 
> doing so. You never know what might happen during the upgrade and having to 
> start over fresh can be most time consuming.
>  
> Alan Lemly
>  
>  
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