Alan and listers
What a relief! I felt as if I were the one witnih the situation! Somethig 
similar happened to me sevral years ago, but within an iOS update (not the big 
ones). The iPHone had stopped talking, and was in the middle of the 
update/restart process via ITunes,and ITunes Here in Mexico we don’t have Apple 
Accessibility, but Thank God I was with a very knowledgable iPhone friend over 
Whatsapp, and he directed in getting the problem resolved. What a relief! Thus 
I really was like “oh my lease let it resolve!” While you were telling us about 
your situation. And as you say, it’s definitely an experience! To learn from!p 
with some sort of error code! Thank 

Gera
Enviado desde mi iPhone SE (2nd Generation) de Telcel

> El 20 sep 2020, a la(s) 12:12 a.m., Alan Lemly <[email protected]> escribió:
> 
> 
> Hi List,
>  
> I want to thank those who posted well wishes and instructions for recovering 
> my iPhone SE after a failed attempt to restore last night's encrypted iTunes 
> backup following a reset of all settings as directed by Apple Accessibility. 
> I spoke to another Apple Accessibility person named Patricia who was very 
> helpful. She directed me to start iTunes on my computer and with the phone 
> disconnected, to press volume up, volume down, and then hold the side power 
> button and connect the phone to the computer with its lightning cable while 
> continuing to hold down the power button. This put the phone in recovery 
> mode. iTunes prompted me to either update or restore the phone. I attempted 
> the update at first but this was a no go because my iPhone screen kept 
> displaying the Apple logo appearing and disappearing for a few seconds at a 
> time. After the update failed, I got into recovery mode again and did a 
> restore which worked to reset my iPhone just as it was when it arrived new. I 
> was then able to restore last night's backup when prompted to either start 
> using it as a new phone or to restore a backup. This restoration took a bit 
> over an hour and all my apps had to re-download again but I got all my 
> settings back including everything that was reset when directed by Willard at 
> Apple Accessibility. I have no clue what caused the phone to hang as it did 
> during my first restore but I'm very glad I got everything back. I'll chalk 
> this up to a learning experience.
>  
> I just want to encourage everyone who is planning on doing an iOS upgrade, 
> especially a major one such as with iOS 14, to backup your device before 
> doing so. You never know what might happen during the upgrade and having to 
> start over fresh can be most time consuming.
>  
> Alan Lemly
>  
>  
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