Mine works about 90% of the time. I hold my phone like I'm on a
Facetime or other video call. I do have issues with turning my head
the right way when approving app downloads or purchases. I usually
will rotate my face around until I hear the ding to approve the
purchase/download. Perhaps an SE phone would work better for you. It
sounds like you're still in the first 30 day period.

Best,
Wayne Merritt

On 11/11/20, Carolyn <[email protected]> wrote:
> Mine works the majority of the time, but why I got to this level is that
> someone on this or another iPhone list said to hold the phone 12-14 inches
> away from the face.
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]] On Behalf
> Of Les Kriegler
> Sent: Wednesday, November 11, 2020 4:37 AM
> To: [email protected]
> Subject: Face I.D
>
> Hi All,
>
> Okay, I have had my new iPhone for about 3 and a half weeks. More often than
> not, I cannot get Face I.D to work. Sometimes it works when I do not expect
> it to do so, other times, it’s just the opposite. I cannot consistently
> create situations where I can identify what my issue is with this feature. I
> have had a few discussions with Apple Accessibility. I have removed and
> reset up Face ID, I even removed my app settings before setting up Face I.D.
> The problem persists. So my questions are these. For those of you using Face
> I.D, on a percentage basis, how often would you say that Face I.D works for
> you. Second question, if it works the majority of the time, what method did
> you use to bring this about? Thanks for the assist on this one.
>
> Best Regards,
>
>
>
> Les
>
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