That is indeed strange and I would totally take this up the line. You can actually email the CEO of Sonos, it's somewhere on their website, and while I am sure that the CEO himself or herself does not read every message that is sent, I would give that a try. This definitely is a stupid answer and not what I am used to from Sonos. Keep in mind that people answer these emails so just like with every tech support call you sometimes get an outstanding experience, sometimes it's good and sometimes it may not be good. Having said this, I find frequency response numbers are of limited use especially with small speakers, I am also 53 years old and it is quite well known and documented that as you age your ability to perceive extremely high frequencies dimenishes and if I am impressed with how something sounds than that is good enough. Sonos allows anybody a generous 45 days trial period, if you are not happy call them and they'll even pay for shipping back the product and you get a full refund. I did Google this and found an article which doesn't give the response exactly, but it does mention that it goes down to 88 Hertz and it confirms how well the speaker is designed and how good it sounds:
https://www.lifewire.com/sonos-play-1-measurements-4103874#:~:text=The%20%2D3%20dB%20bass%20response,speakers%20with%204.5%2Dinch%20woofers. I don't think I would recommend you abandon your plans to get a Sonos system just because of this reply, it's an awesome system, it's incredibly accessible and the content offering you can access is pretty much next to none. If you have bookshelf speakers you love there is nothing wrong with getting the Sonos Amp, I put 3 of them into my new retail store, but since it was a huge renovation I decided to also get their in-ceiling speakers as it was easy to accommodate them. My actual retail space is a bit under 5,000 square feet, about 60 feet wide and 80 long and I have 3 sets of the Sonance in-ceiling speakers spaced throughout that space and they do an incredible job providing music to that space. I have two sets of speakers connected to one of the Sonos Amps, one set which is closer to the sales counter is driven separately by a second Sonos Amp so we can keep the volume a bit lower if we want and the third Sonos Amp drives a set of Polk Audio outdoor speakers in front of the store. Best regards, Sieghard From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Richard Turner Sent: Wednesday, December 30, 2020 6:48 PM To: ViPone list <viphone@googlegroups.com> Subject: Fwd: Sonos - Here to Help I'm forwarding what I feel is one of the worst examples of customer support I've ever experienced. I was looking into getting some Sonos 1 speakers and an amp so we could have music in multiple rooms. I wrote their support to ask about the frequency range of the speakers and to check if there are different generations of the Sonos 1 speakers. Below is there utterly useless response. I'm rethinking our plans. Richard "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy Begin forwarded message: From: Sonos Support <supp...@sonos.com> Date: December 30, 2020 at 6:17:40 PM PST To: richardturne...@outlook.com Subject: Sonos - Here to Help Sonos [Sonos logo]<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F&data=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637449778607229839%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KT%2BLjZdVuiS5rYUsXCoIcm5spDIyk8iZ4Cf4LDSRBO0%3D&reserved=0> Customer Care<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F&data=04%7C01%7C%7C1ab2617138fa4a67800608d8ad323f33%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637449778607239830%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3EmiarjDCD3r%2BO4MwcDLZKt422F2kwwbiKD4VS%2BaJAU%3D&reserved=0> [pattern] Hi Richard, Thanks for contacting Sonos. Unfortunately, we don't share that technical information with the public, I apologize for any inconvenience that this can cause. Cheers, Sonos Customer Care Case #: 02475560 --------------- Original Message --------------- From: Richard Turner [richardturne...@outlook.com] Sent: 12/29/2020 10:19 AM To: c...@sonos.com Subject: Frequency response of the Sonos 1 I cannot find any specifications on the frequency response of the Sonos 1 wireless speakers. Are there different generations of the Sonos 1 speaker? Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy 1. I’m not the card shark 2. 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