I find it relatively easy to touch volume up and down as well as play/pause on the Sonos One, but it would be even easier if you ask somebody to put a few tactial dots where the 3 controls are or add a fourth if you also want to know where to switch the microphones on or off. Could they have designed it with a slightly raised arrow pointing left for volume down, pointing right for volume up and a round or square shape for Play/Pause and the microphones, sure they could have, but they didn't because they wanted an absolutely clean look.
From: [email protected] <[email protected]> On Behalf Of Simon A Fogarty Sent: Saturday, January 2, 2021 6:11 PM To: [email protected] Subject: RE: Sonos - Here to Help Yeah, There’s only one thing I’ve ever mad a complaint about with sonos and that’s the touch surface of the new sonos 1 and related products, And that comment was taken on or at least they said they would look in to it From: [email protected] <[email protected]> On Behalf Of Sieghard Weitzel Sent: Saturday, 2 January 2021 12:17 pm To: [email protected] Subject: RE: Sonos - Here to Help I have found their tech support superb over the last 11 or so hears since I have owned Sonos. Usually I call if I have a problem or question, but I really wouldn't let one stupid reply discourage me from an otherwise outstanding product which wins awards year after year for its innovation, quality and sound. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Julia Kulak Sent: Thursday, December 31, 2020 8:05 PM To: [email protected]<mailto:[email protected]> Subject: Re: Sonos - Here to Help Hi everyone. Wow! I cannot believe that is how they responded. That is just unacceptable! My brother has several of their speakers, and I absolutely love their sound, but sheesh! Julia. On Dec 31, 2020, at 6:07 PM, Dennis Long <[email protected]<mailto:[email protected]>> wrote: I won’t purchase there products. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Malcolm Parfitt Sent: Thursday, December 31, 2020 11:44 AM To: [email protected]<mailto:[email protected]> Subject: Re: Sonos - Here to Help I completely agree with you Richard, your request was a perfectly reasonable one and the reply you received was dreadful! Malcolm Parfitt On 31 Dec 2020, at 16:14, Richard Turner <[email protected]<mailto:[email protected]>> wrote: Simon, Because I want to. The amp will also work with our Samsung TV and use our existing, wired, Boston Acoustic Bookshelf speakers. Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy * I’m not the card shark * My web site, www.turner42.com<http://www.turner42.com> From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Simon A Fogarty Sent: Wednesday, December 30, 2020 8:27 PM To: [email protected]<mailto:[email protected]> Subject: RE: Sonos - Here to Help Hi Richard, Why do you need to know the frequency response for the sonos 1 speakers? There are two versions of the sonos 1 that I know of, One has alexa built in, the other doesn’t, They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you like plugging cables… I don’t know why you would need the amp, As you can do everything from your mobile phone. There is also the older models from sonos, the play 1 which only work over a 2.4ghz wifi network or with a bridge or boost. Note also that the sonos 1 have only a touch sensitive top or nuttons on the top, there are no physical buttons that you can feel Or at least I couldn’t feel them So may be that can help with what you’re looking for. From: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> On Behalf Of Richard Turner Sent: Thursday, 31 December 2020 3:48 pm To: ViPone list <[email protected]<mailto:[email protected]>> Subject: Fwd: Sonos - Here to Help I'm forwarding what I feel is one of the worst examples of customer support I've ever experienced. I was looking into getting some Sonos 1 speakers and an amp so we could have music in multiple rooms. I wrote their support to ask about the frequency range of the speakers and to check if there are different generations of the Sonos 1 speakers. Below is there utterly useless response. I'm rethinking our plans. Richard "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy Begin forwarded message: From: Sonos Support <[email protected]<mailto:[email protected]>> Date: December 30, 2020 at 6:17:40 PM PST To: [email protected]<mailto:[email protected]> Subject: Sonos - Here to Help Sonos <image001.jpg><https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F&data=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637449856162440770%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m%2FLc%2BJG0TXOdaoHc81rgPH%2FJOLbmRERCb3qHZgkRbmA%3D&reserved=0> Customer Care<https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsonos.com%2F&data=04%7C01%7C%7C00a13c5c18524fcbe6d208d8ad444dee%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637449856162450763%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=P7jyvjMB2Aq4uvCCtZPABAyxTFrfW6b7Sy0wayULNEg%3D&reserved=0> <image002.jpg> Hi Richard, Thanks for contacting Sonos. Unfortunately, we don't share that technical information with the public, I apologize for any inconvenience that this can cause. Cheers, Sonos Customer Care Case #: 02475560 --------------- Original Message --------------- From: Richard Turner [[email protected]] Sent: 12/29/2020 10:19 AM To: [email protected]<mailto:[email protected]> Subject: Frequency response of the Sonos 1 I cannot find any specifications on the frequency response of the Sonos 1 wireless speakers. Are there different generations of the Sonos 1 speaker? Richard, in the U.S. "You know," said Arthur, "it's at times like this, when I'm trapped in a Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in deep space, that I really wish I'd listened to what my mother told me when I was young." "Why, what did she tell you?" "I don't know, I didn't listen." -- Douglas Adams, The Hitchhiker's Guide To The Galaxy 1. I’m not the card shark 2. 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