I completely agree with you Richard, your request was a perfectly reasonable one and the reply you received was dreadful!
Malcolm Parfitt > On 31 Dec 2020, at 16:14, Richard Turner <richardturne...@outlook.com> wrote: > > > Simon, > Because I want to. > The amp will also work with our Samsung TV and use our existing, wired, > Boston Acoustic Bookshelf speakers. > > > > > Richard, in the U.S. > > "You know," said Arthur, "it's at times like this, when I'm trapped in a > Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in > deep space, that I really wish I'd listened to what my mother told me when I > was young." > "Why, what did she tell you?" > "I don't know, I didn't listen." > -- Douglas Adams, The Hitchhiker's Guide To The Galaxy > > I’m not the card shark > My web site, www.turner42.com > > From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of Simon > A Fogarty > Sent: Wednesday, December 30, 2020 8:27 PM > To: viphone@googlegroups.com > Subject: RE: Sonos - Here to Help > > Hi Richard, > > Why do you need to know the frequency response for the sonos 1 speakers? > > There are two versions of the sonos 1 that I know of, > One has alexa built in, the other doesn’t, > > They work with / across 2.4 and 5 g wifi bands or via wired ethernet if you > like plugging cables… > > I don’t know why you would need the amp, > As you can do everything from your mobile phone. > > There is also the older models from sonos, the play 1 which only work over a > 2.4ghz wifi network or with a bridge or boost. > > > Note also that the sonos 1 have only a touch sensitive top or nuttons on the > top, there are no physical buttons that you can feel > Or at least I couldn’t feel them > > > So may be that can help with what you’re looking for. > > > From: viphone@googlegroups.com <viphone@googlegroups.com> On Behalf Of > Richard Turner > Sent: Thursday, 31 December 2020 3:48 pm > To: ViPone list <viphone@googlegroups.com> > Subject: Fwd: Sonos - Here to Help > > I'm forwarding what I feel is one of the worst examples of customer support > I've ever experienced. > I was looking into getting some Sonos 1 speakers and an amp so we could have > music in multiple rooms. I wrote their support to ask about the frequency > range of the speakers and to check if there are different generations of the > Sonos 1 speakers. Below is there utterly useless response. I'm rethinking our > plans. > > > Richard > > "You know," said Arthur, "it's at times like this, when I'm trapped in a > Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in > deep space, that I really wish I'd listened to what my mother told me when I > was young." > "Why, what did she tell you?" > "I don't know, I didn't listen." > -- Douglas Adams, The Hitchhiker's Guide To The Galaxy > > Begin forwarded message: > > From: Sonos Support <supp...@sonos.com> > Date: December 30, 2020 at 6:17:40 PM PST > To: richardturne...@outlook.com > Subject: Sonos - Here to Help > > > Sonos > > <image001.jpg> > Customer Care > > <image002.jpg> > Hi Richard, > > Thanks for contacting Sonos. > > Unfortunately, we don't share that technical information with the public, I > apologize for any inconvenience that this can cause. > > Cheers, > > Sonos Customer Care > > Case #: 02475560 > > > > > > > > --------------- Original Message --------------- > From: Richard Turner [richardturne...@outlook.com] > Sent: 12/29/2020 10:19 AM > To: c...@sonos.com > Subject: Frequency response of the Sonos 1 > > > I cannot find any specifications on the frequency response of the Sonos 1 > wireless speakers. > > Are there different generations of the Sonos 1 speaker? > > > > Richard, in the U.S. > > "You know," said Arthur, "it's at times like this, when I'm trapped in a > Vogon airlock with a man from Betelgeuse, and about to die of asphyxiation in > deep space, that I really wish I'd listened to what my mother told me when I > was young." > "Why, what did she tell you?" > "I don't know, I didn't listen." > -- Douglas Adams, The Hitchhiker's Guide To The Galaxy > > I’m not the card shark > My web site, www.turner42.com > > <image003.jpg> > > > ref:_00D1N2JMtd._5002KrpK8z:ref > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. 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Mark can be reached at: mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at caraqu...@caraquinn.com The archives for this list can be searched at: http://www.mail-archive.com/viphone@googlegroups.com/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to viphone+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/6EC2CF6C-5252-4138-85AA-376D4ADC69A0%40parfitt1.org.uk.
