My husband updated to an iPhone 12 mini. I did a clean install of the Libre 2 freestyle app and the app that allows doctors to review your glucose readings. When we put the sensor on his arm, the phone registers the sensors indicates the requisite 60 minute wait. And that’s where the problems begin. When he goes to scan the sensor the message is that the scanner cannot be recognized. We’ve gone through five sensors, I have uninstalled and reinstalled everything several times to no avail. I called Abbott Laboratories and it was a nightmare. They think the big answer is to send more sensors. I called Apple, they ran diagnostics on the phone and the chip that is supposed to read the sensor is working fine.
Has anyone else had any problems similar? Do you have any suggestions? I set the app back up on his iPhone 8, no problems at all. Thank you very much, Lynda Sent from my iPhone -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/0DC44F85-DE80-4810-88C4-2437B1B0078F%40gmail.com.
