Well, I'd go back to Apple and ask them to explain why it works on the 8 and the 13 pro max but not on the 12 mini?
If they cannot give a satisfactory answer, ask for a supervisor. You may also need to ask the company that makes the app to talk with Apple if they will. This sounds like the old it is their fault, not mine, craziness. How old is the 12 mini? If under warranty, ask for a replacement. Richard “People demand freedom of speech as a compensation for the freedom of thought which they seldom use.” - Søren Kierkegaard My web site: https://www.turner42.com 🦅 -----Original Message----- From: [email protected] <[email protected]> On Behalf Of Lynda Ingraham Sent: Sunday, August 7, 2022 7:10 AM To: [email protected] Subject: Re: Libre 2 and iPhone 12 mini phone cannot activate sensor Hi Richard, I agree with you wholeheartedly. It just doesn’t make sense that it will work on the eight and not the 12 mini. I have a 13 promax and the sensors work perfectly on that phone. Apple did run diagnostics on the phone yesterday and said the chip works fine. I apologize I forget with the chippers it’s the one that helps with Apple Pay etc. I just can’t figure it out. Do you have any suggestions regarding which direction I should point Apple in regarding looking at the situation? Because ultimately when we wound up with their position being that they’re not responsible for third-party apps. Thank you. Lynda Sent from my iPhone > On Aug 7, 2022, at 9:32 AM, Richard Turner <[email protected]> > wrote: > > So, the sensors that did not work with the iPhone 12, work with the iPhone 8? > > Then, clearly you need to go back to Apple and point out there has to be a > problem with the iPhone 12 if the same sensors are working on the 8. > At least, that seems clear to me. > > If the company wants to send you some free senssors, I'd take them, > otherwise, more work on Apple's part seems necessary. > > > > > Richard > “People demand freedom of speech as a compensation for the freedom of thought > which they seldom use.” - Søren Kierkegaard > > My web site: https://www.turner42.com > 🦅 > > -----Original Message----- > From: [email protected] <[email protected]> On Behalf Of Lynda > Ingraham > Sent: Sunday, August 7, 2022 2:15 AM > To: [email protected] > Subject: Libre 2 and iPhone 12 mini phone cannot activate sensor > > My husband updated to an iPhone 12 mini. I did a clean install of the Libre 2 > freestyle app and the app that allows doctors to review your glucose > readings. When we put the sensor on his arm, the phone registers the sensors > indicates the requisite 60 minute wait. And that’s where the problems begin. > When he goes to scan the sensor the message is that the scanner cannot be > recognized. We’ve gone through five sensors, I have uninstalled and > reinstalled everything several times to no avail. I called Abbott > Laboratories and it was a nightmare. They think the big answer is to send > more sensors. I called Apple, they ran diagnostics on the phone and the chip > that is supposed to read the sensor is working fine. > > Has anyone else had any problems similar? Do you have any suggestions? I set > the app back up on his iPhone 8, no problems at all. > > Thank you very much, > > Lynda > > Sent from my iPhone > > -- > The following information is important for all members of the V iPhone list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your V iPhone list moderator is Mark Taylor. Mark can be reached at: > [email protected]. 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Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/B806ACE4-53E3-4C35-B3A7-08E921F0A715%40gmail.com. -- The following information is important for all members of the V iPhone list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your V iPhone list moderator is Mark Taylor. Mark can be reached at: [email protected]. Your list owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "VIPhone" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/viphone/00c401d8aa6a%246f7da470%244e78ed50%24%40comcast.net.
